Summary
Overview
Work History
Education
Skills
Timeline
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Christopher Wendland

Wichita

Summary

Dynamic professional with extensive experience at Dave and Buster’s, excelling in customer service and team leadership. Proven track record in enhancing customer satisfaction and training staff, resulting in increased loyalty and operational efficiency. Skilled in decision-making and time management, consistently fostering a positive work environment.

Overview

16
16
years of professional experience

Work History

Key Hourly Manager/ Black Star Program

Dave And Buster’s
11.2024 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Assisted with scheduling and inventory during peak season to help ensure that the store and staff were set up for success.

Assistant Manager

O’reilly Auto Parts
03.2009 - 07.2014
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Head Bartender/ Trainer

Dave and Buster’s
02.2023 - Current
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
  • Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall experience.
  • Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
  • Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.

Self Employed

Wendland Heating and Air
01.2022 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Ability to learn quickly and adapt to new situations.

Bartender/ Trainer

Old Chicago
06.2019 - 12.2022
  • Improved bartender skills by conducting comprehensive training sessions on cocktail recipes, customer service, and bar management.
  • Promoted a culture of teamwork among bartenders by organizing regular collaboration meetings and fostering open communication channels.
  • Reduced wait times for customers by implementing efficient bartender workflows and optimizing drink preparation processes.
  • Developed new specialty cocktails to boost sales and enhance customer satisfaction with innovative drink offerings.

Restaurant Manager

Sumo By Nambara
01.2014 - 08.2019
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

Education

HVAC Studies And Certifications - Heating, Air Conditioning And Refrigeration

Wichita Technical Institute
Wichita, KS
04.2021

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Staff training and development
  • Relationship building
  • Verbal and written communication

Timeline

Key Hourly Manager/ Black Star Program

Dave And Buster’s
11.2024 - Current

Head Bartender/ Trainer

Dave and Buster’s
02.2023 - Current

Self Employed

Wendland Heating and Air
01.2022 - Current

Bartender/ Trainer

Old Chicago
06.2019 - 12.2022

Restaurant Manager

Sumo By Nambara
01.2014 - 08.2019

Assistant Manager

O’reilly Auto Parts
03.2009 - 07.2014

HVAC Studies And Certifications - Heating, Air Conditioning And Refrigeration

Wichita Technical Institute

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Christopher Wendland