Christopher West
Rockingham,NC
Summary
Proven leader with a track record of enhancing efficiency and profitability at Dillon Supply through strategic operations optimization and team development. Expert in business development and relationship management, demonstrated by driving revenue growth and fostering employee progress. Skilled in account analysis and adept at creating impactful promotional campaigns.
Overview
6
6
years of professional experience
Work History
Branch Manager
Dillon Supply
Charlotte, NC
03.2023 - Current
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Coordinated promotional campaigns for new products or services in order to boost sales revenue.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Organized professional development programs for employees at all levels of the organization.
- Coordinated preparation of external audit materials and external financial reporting.
Parts Manager
Bennettsville Ford
Bennettsville, SC
01.2022 - 04.2023
- Managed customer inquiries and complaints regarding parts availability and pricing.
- Created work crew schedules and delegated assignments.
- Identified opportunities for process improvements within the department.
- Conducted site inspections to ensure compliance with safety regulations and building codes.
- Coordinated with service department to ensure availability of necessary parts for repairs.
- Prepared and managed the parts department budget, including forecasting and expense control.
Parts Manager
Griffin CDJR
Rockingham, NC
06.2020 - 01.2022
- Managed customer inquiries and complaints regarding parts availability and pricing.
- Assisted in developing a system for tracking special orders.
- Created work crew schedules and delegated assignments.
- Performed scheduled inventory audits per to verify accuracy and product availability.
- Reviewed project blueprints and specifications to determine number of workers needed to complete jobs.
Parts Advisor
Dieffenbach GM Superstore
Rockingham, NC
04.2019 - 07.2020
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
- Reviewed body shop estimates, verified correctly identified parts and confirmed that pricing matched estimates supplied to customers.
- Alerted customers to companion part requirements and specials, exposed customers to full product line and patiently explained parts use and installation when asked.
- Conducted periodic reviews of obsolete stock to identify potential sales opportunities.
Education
Associate of Business Administration - Supply Chain Management
Richmond Community College
Hamlet, NC10-2023
High School Diploma -
Richmond Senior High School
Rockingham, NC06-2019
Program Certified
DealerTrack 1&11
Program Certified
ADP-CDK
Skills
- Excels in team leadership
- FHA loan process background
- Relationship building and management
- Business development expertise
- Policy formulation
- Account analysis expertise
- Sales expertise
- Employee development
Timeline
Branch Manager
Dillon Supply
03.2023 - Current
Parts Manager
Bennettsville Ford
01.2022 - 04.2023
Parts Manager
Griffin CDJR
06.2020 - 01.2022
Parts Advisor
Dieffenbach GM Superstore
04.2019 - 07.2020
Associate of Business Administration - Supply Chain Management
Richmond Community College
High School Diploma -
Richmond Senior High School
Program Certified
DealerTrack 1&11
Program Certified
ADP-CDK
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