Christopher West
Dallas
Summary
Dedicated and results-oriented professional with over ten years of experience in housing, customer service, and management. Proven ability to lead and train teams, handle complex operational tasks, and maintain a high standard of service. Strong communicator with a focus on community service and safety, looking to leverage these skills in a new career.
Overview
14
14
years of professional experience
Work History
911 Emergency Dispatcher
Grapevine PD
03.2025 - Current
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
Maintenance Coordinator
AvalonBay Communities
09.2024 - 12.2024
- Monitored workflow of Maintenance Supervisors for the Dallas Region
- Ensured work orders and purchase orders were being completed in a timely manner
- Sent notices and reminders to staff and residents to keep them up to date with upcoming projects in their communities
Assistant Housing Operations Coordinator
The University of Texas at Dallas
06.2021 - 08.2024
- Manages housing operations for students, ensuring operation efficiency and high-quality service
- Coordinates with maintenance and housekeeping to address residents needs promptly, showcasing ability to manage and resolve issues effectively
- Serves as the front desk backup supports and general staff support
- Supervises a team of up to 16, along with maintaining operational standards and staff performance
- Supervises UT Dallas staff in managing vendor access to student living spaces for maintenance
- Maintains accurate records and data using digital systems, ensuring compliance and smooth operations
- Provides on-call support, demonstrating readiness to handle emergencies and crises
Front Desk Assistant
The University of Texas at Dallas
11.2018 - 06.2021
- Greeted and provided excellent customer service to residents and visitors at the front desk of a university housing building
- Delivered in-person, phone, and email support for housing-related inquiries and resident needs
- Managed resident check-ins and check-outs handled package/mail receipt and delivery and addressed general inquiries
- Performed various administrative tasks including data entry, filing, and record maintenance
- Escorted individuals through the building, ensuring security and safety protocols were followed
- Conducted regular building inspections to ensure compliance with safety and cleanliness standards
- Assisted in move-in operations, coordinating logistics and providing support to incoming residents
Assistant Manager
The Boarding Bungalow
02.2014 - 11.2018
- Managed daily operations, ensuring compliance with company policies and standards
- Handled customer relations and conflict resolution, demonstrating strong problem-solving skills
- Led the recruitment and training of new staff, highlighting ability to develop and mentor team members
- Ensured operational efficiency through effective scheduling and task management
Cashier
WaterEvent
08.2011 - 04.2014
- Managed checkout areas, balancing cash drawers and maintaining a secure and organized environment
- Addressed customer complaints and queries professionally, ensuring a high level of service
Education
High School -
Creekview High School
Carrollton, Texas05.2011
Skills
- Strong Interpersonal Skills
- Problem Solving
- Organizational
- Project planning
- Program Design & Implementation
- Leadership
- Coaching and Training
- Collaborative
- Customer Service
- Operational Mindset
Timeline
911 Emergency Dispatcher
Grapevine PD
03.2025 - Current
Maintenance Coordinator
AvalonBay Communities
09.2024 - 12.2024
Assistant Housing Operations Coordinator
The University of Texas at Dallas
06.2021 - 08.2024
Front Desk Assistant
The University of Texas at Dallas
11.2018 - 06.2021
Assistant Manager
The Boarding Bungalow
02.2014 - 11.2018
Cashier
WaterEvent
08.2011 - 04.2014
High School -
Creekview High School
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