CHRISTOPHER WESTRICK
Horseheads,NY
Summary
Versatile and accomplished professional with a solid track record of proven success leading operations, teams and customer service functions within diverse business environments. Highly regarded as a creative problem solver, able to assess operational needs and innovate strategies that increase productivity, enhance customer satisfaction and improve cost-effectiveness. Respected leader, skilled in guiding the turnaround of underperforming divisions, with demonstrated commitment to exceeding corporate goals and objectives. Reputation for organization, integrity and results. Proficient with computers on a range of software applications.
Overview
30
30
years of professional experience
Work History
Tank Rental Manager /Manager of Business Development and Sales
Gas Field Specialists Inc
06.2020 - 12.2024
- Implemented rental asset processes and cleanliness standards.
- Maintained accurate rental records, ensuring timely processing of accounts payable and receivable transactions.
- Effectively resolved deliveries and pick up through mediation efforts when necessary, maintaining good relations for all customers.
- Drafted quotes, confirmed orders, and managed transfers to handle rental needs efficiently.
- Traveled site to site for rig up and rig down of the tanks
- Maintenance on equipment
- Upkeep of Certifications for all staff
- Increased rental revenue by implementing effective marketing strategies and enhancing property visibility.
- Coordinated with sales teams and clients to manage inventory, adjust orders, and handle logistics.
- Prepared comprehensive monthly reports for senior management, highlighting key performance indicators and areas requiring attention or improvement.
Northeast Regional Sales Manager
Weir
10.2015 - 03.2020
- Responsible for safety, Weir integrity, sales goals, sales budgets, forecasting, demand planning, reports, market analysis/review, customer visits, 50-80% traveling, company credit card concur, PBO's, new customer growth, maintaining current customers, deliveries and customer : retention, concerns, issues, product knowledge, quotes, services, RGA's, QN's, site audits, information, overall development and perspective
- Reviewed regional markets and designed lists of potential customers
- Contacted customers via phone and email to explore connections, offer services, cement relationships, sales planning, development and account management
- Penetrated new markets by investigating competitor products, services and trends
- Retained existing customers and substantially grew customer base
- Promoted product and service benefits through facility tours and engaging presentations
- Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge
- Increased repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues
Branch Manager III
Weir
09.2010 - 10.2015
- Responsible for safety, Weir integrity, daily operations, financials, expenses, inventory control/ordering, staff development/training, HR issues/reports, forecasting, budgets, safety training/documentation, Zero-Harm training, service tech development/training, quarterly vendor meetings, customer communication/development, market gains/analysis, corporate customer meetings, visiting customer sites, audits, customer orders/due dates, resolving issues/concerns, customer planning/goals, customer presentations and building/maintaining customer relationships
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products
- Built strong rapport with new and existing customers to better analyze their needs and promote services
- Qualifications: Service Tech I, II, III, Senior Tech, MPI testing, High pressure testing, FSR restraints, Power end and fluid end repair/inspection, Smith Driving, PEC, Shell Energy, Man-lift, fork-truck and Company driver
- Pump service supervisor
Certified Executive Assistant
Walgreens
01.2007 - 08.2010
- Recruited for senior-level management position with direct over-sight for P&L, operations, asset protection, sales goals, HR, billing, vendor ordering, inventory/shrink control, employee/customer relations and customer satisfaction for an $8.7 million store
- Hired, trained, mentor, developed, scheduled and evaluated employee performance for 30+ staff members in all departments
- Implemented policies, procedures and executed rollouts of corporate advertising, marketing and promotional programs
- Achieved highest GPM in the district
- 8.7% over company goal
- Consistently decreased shrink, less than 1.7% of a 3.5% company goal
- Provided excellent service and attention to customers when face to face or through phone conversations
- Recognized by management for providing exceptional customer service
Store manager
Rite Aid
01.2001 - 01.2007
- Promoted from assistant manager after two months (fastest in company history) to oversee P&L, operations, business development, sales, sound merchandising and loss control strategies, ordering, inventory control, maintaining service standards, ensuring optimum customer satisfaction and associate morale
- Hired, trained, developed and supervised a team of 30+ employees
- Achieved top-2 ranking for achieving the lowest shrink regionally by reducing shrink from 4.7% to .8% within one year
- Reversed a poor performing store by revising systems, processes, training programs, and personnel
- Recognized for excellence in building and motivating management and hourly teams
Store Manager
84 Lumber
06.1995 - 01.2001
- Advanced from MT, CO-Manager to Store manager then to Store 'Fixer' Manager positions to provide troubleshooting for under performing store locations
- Managed HR functions, sales, marketing, price quotes, ordering, inventory planning and control, merchandising, billing, accounts receiving, NSF collection, customer service and development
- Gained broad base of knowledge in residential/commercial construction, related tools and proficiency in blueprint reading and estimating
- As store fixer, traveled to non-profitable locations in N.E
- To turn around up to six stores concurrently with up to 75-100 employees: reversed the downward spiral by revamping systems, processes and personnel, addressing and correcting a myriad of issues including loss, lagging customer service, substandard store appearance and poor morale
Education
Bachelor of Science - Business Administration and Management
The University of Arizona
Tucson, AZ06.1998
Associate of Applied Science - Business Administration and management
Corning Community College
Corning, NY06.1995
Skills
- Cash Flow Optimization
- Strategic Business Planning
- Multi-Site Operations Management
- Multi-Project Management
- Employee Training & Development
- Team Building & Leadership
- Technology Integration
- Continuous Process Improvements
- Cost Control Strategies
- P&L Management
Timeline
Tank Rental Manager /Manager of Business Development and Sales
Gas Field Specialists Inc
06.2020 - 12.2024
Northeast Regional Sales Manager
Weir
10.2015 - 03.2020
Branch Manager III
Weir
09.2010 - 10.2015
Certified Executive Assistant
Walgreens
01.2007 - 08.2010
Store manager
Rite Aid
01.2001 - 01.2007
Store Manager
84 Lumber
06.1995 - 01.2001
Associate of Applied Science - Business Administration and management
Corning Community College
Bachelor of Science - Business Administration and Management
The University of Arizona
Similar Profiles
Kyle StevensKyle Stevens
Quality Control Technician at Gas Field Specialists IncQuality Control Technician at Gas Field Specialists Inc
Nicholas HandNicholas Hand
Laborer at Gas Field SpecialistsLaborer at Gas Field Specialists
Allen MckenzieAllen Mckenzie
Rig Manager at Wild Desert Oil and Gas Field ServicesRig Manager at Wild Desert Oil and Gas Field Services