Summary
Overview
Work History
Education
Skills
Timeline
Christopher Whaley

Christopher Whaley

Leader
Cleveland,TN

Summary

Diligent Business Solutions Manager with a proven track record in identifying and implementing innovative business solutions. Successfully manages cross-functional teams to streamline processes and enhance operational efficiency. Demonstrates expertise in problem-solving and strategic planning, developing and implementing business strategies that drive growth and enhance operational efficiency. Utilizes strong analytical skills to identify and solve complex business challenges, fostering collaborative team environments to achieve organizational objectives. Safety specialist with robust experience in implementing and overseeing safety protocols to ensure compliance and minimize risks. Strong focus on team collaboration, adaptable to shifting priorities, consistently delivering results. Skilled in hazard assessment, regulatory compliance, and emergency response planning. Reliable and committed to fostering a safe and productive work environment.

Overview

20
20

Plus years of professional experience

Work History

Senior Specialist, Customer Contact Center

Whirlpool
11.2018 - Current
  • Applied Learning Zone Lead
  • Virtual Lead Support
  • Multiple teams and varying projects
  • Empowerment Team
  • Consistently deliver quality customer service while keeping Whirlpool core values

Account Executive

Aflac
04.2018 - 03.2019
  • Cold calls
  • Service accounts
  • Customer service
  • Develop book of business and delivering high customer expectations
  • Insurance Licensed in the State of Tennessee and Georgia in life and health

Co-Manager

Walmart
05.2006 - 03.2018
  • As a Co-Manager I control and run the day-to-day operations
  • I assess the needs of the business for the day and assign priorities to my management team
  • I ensure routine procedures are followed and drive to deliver a great customer experience
  • Delivered $11 million-dollar sales increase over the past three years
  • Work with HR department daily, assessing needs from hiring, training, discipline, addressing behaviors, and terminations
  • Responsible to keep daily tracking reports up to date daily and accurately and engage associates and leaders to accomplish daily goals for 270 plus associates
  • Oversee community grants helping meet the community needs within company guidelines while building trusting relationships with multiple members of our community
  • I have served on compliance panel for store and market level
  • Helping deliver a compliant store while identifying broken windows and addressing needs as they arise
  • All while working with state and local agencies
  • The last thirteen years I have served many roles throughout the organization
  • I have drove consistency in daily operations that allow me opportunities for advancement
  • Key responsibilities
  • Retail Store Operations
  • P&L Management
  • Budgeting & Cost
  • Controls, Shrink Reduction/Loss
  • Customer Service
  • Team Building/Training/Supervision
  • Inventory Management
  • Merchandising Strategies
  • Oversee HR department and functions

Sears Auto Center Manager

Sears
10.1993 - 05.2006
  • Implemented preventative maintenance programs to reduce costly repairs and extend the life of customer vehicles, ultimately increasing client satisfaction.
  • Maintained accurate records of all repairs performed at the auto center, ensuring proper documentation for warranty claims or future reference purposes when needed.
  • Managed financial aspects of the auto center, including budgeting, forecasting, cost control measures, and financial reporting to ownership.
  • Developed comprehensive maintenance packages to increase overall profit margins while providing value-added services to clients.

Education

Bachelor’s degree - Business Administration

Lee University
12.2025

Currently attending

Associate of Applied Science - Business Administration

Cleveland State Community College
12.2022
  • Phi Theta Kappa Honor Society
  • GPA: Graduating with Honors
  • Dean's List 2021, 2022


Customer Service Certificate -

Cleveland State Community College, Cleveland, TN
05.2021

Standard Diploma -

East Ridge High School, East Ridge, TN
05.1994

Skills

  • Build trusting relationships
  • Resource allocation
  • Operations management
  • Budget control
  • Cross-functional team coordination
  • Project management
  • Business analysis
  • Organizational development
  • Human resources management
  • Strategic planning
  • Decision-making
  • Active listening

Timeline

Senior Specialist, Customer Contact Center - Whirlpool
11.2018 - Current
Account Executive - Aflac
04.2018 - 03.2019
Co-Manager - Walmart
05.2006 - 03.2018
Sears Auto Center Manager - Sears
10.1993 - 05.2006
East Ridge High School - Standard Diploma,
Lee University - Bachelor’s degree, Business Administration
Cleveland State Community College - Associate of Applied Science, Business Administration
Cleveland State Community College - Customer Service Certificate,

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