Christopher Wheeler
Conroe,TX
Summary
Dynamic General Manager with a proven track record at Rileys Enterprise, driving year-over-year growth through strategic operational improvements and team development. Expert in branding and communication, I successfully implemented policies that enhanced customer loyalty and streamlined processes, resulting in increased revenue and operational excellence.
Overview
20
20
years of professional experience
Work History
General Manager
RILEYS DOCUMENTS SERVICES, INC.
05.2011 - Current
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Operations Manager
Doc-u-Pro
05.2005 - 05.2011
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Increased profit by streamlining operations.
Education
High School Diploma -
Saalburgschule
Germany Skills
- Branding
- Sales
- Advertising and marketing
- Outsourcing
- Communication skills
- Data review
- Problem resolution
- Team training and development
Languages
German
Native or Bilingual
Timeline
General Manager
RILEYS DOCUMENTS SERVICES, INC.
05.2011 - Current
Operations Manager
Doc-u-Pro
05.2005 - 05.2011
High School Diploma -
Saalburgschule
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