Christopher Whitcraft
Lancaster,OH
Summary
Results-oriented business leader with more than 9 years of experience in day-to-day business operations management. Effective liaison to key clients and accounts. Offering ability to leverage trends across industries and markets to derive solutions and approaches focused on creating value for customers and profitability for company. Demonstrated ability to streamline processes for efficiency and productivity. Well-versed in applying multi-faceted approach to managing safety, operations and productivity across multiple business lines.
Overview
20
20
years of professional experience
Work History
Operations Manager
Rockmill Brewery
Lancaster, OH
06.2011 - Current
- Head Brewer: Responsible for daily production and quality control
- Warehouse Management: Managing product inventory, shipping and receiving, and records management
- Retail Sales and Taproom Management: Responsible for organization and management of on-premise retail space
- Bookkeeping and Office Management: maintaining financial records and reviewing reports with accounting staff to keep records accurate
- Materials Management: Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
- Production Manager: Implemented policies and standard operating procedures for continuous improvement. Grew production by 300% from 2011 to 2019
- Distribution:Maintained and organized delivery routes while working under self distribution
Sales Service Representative
Cintas
Lancaster, United States
08.2007 - 06.2011
- Managed priority accounts to ensure customer satisfaction and market growth
- Identified opportunities for growth within SE Ohio territory and collaborated with sales teams to reach sales goal
- Maintained 90% customer service rating with local customers
- Marketed uniform and facility rental services to targeted audience at trade shows and events
- Trained new sales representatives on sales strategies and processes to reduce process gaps
- Built relationships with customers and community to establish long-term business growth
- Acted as safety coordinator to ensure unnecessary risks were not being taken in daily procedures
Data Collection
Smalley & Associates
Lancaster, OH
05.2006 - 08.2007
- Responsible for data collection used by management to write and maintain Phase I and Phase II reports
- Provided labor and support for soil sampling and water sampling projects
- Acted as customer service representative with active customers
Inside Sales Representative
AT&T
Columbus, OH
05.2004 - 05.2005
- Sold both print and online Yellowpages advertising to local businesses in Columbus, OH and surrounding areas.
- Responsible for territory growth and customer service to existing customers.
- Achieved rank in top 10 sales representatives of Midwest region for yellowpages.com sales growth.
Education
BBA - Marketing
2002
- Member of Exsell Sales Club
- Coursework in Marketing, Sales and Communication
Skills
- Market Growth
- Revenue generation
- Advertising background
- Business and Operations Management
- Project management
- Customer relationship management
Certification
- Ascent Leadership Training - May 2024-July 2024
- Lean Six Sigma Training - October 2023 - March 2024
- QE/CAPA certification - February 2024
Accomplishments
- Earned the “ Resiliency” Award in 2023 for Team leadership
- Named on the Honorable Mention List for the PSC Employee of the Month Award May 2024
Timeline
Operations Manager - Rockmill Brewery
06.2011 - Current
Sales Service Representative - Cintas
08.2007 - 06.2011
Data Collection - Smalley & Associates
05.2006 - 08.2007
Inside Sales Representative - AT&T
05.2004 - 05.2005
Ohio University - BBA, Marketing
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