Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Christopher White

Midlothian,VA

Summary

Versatile Executive offering 25-year track record of overseeing and managing banking operations to meet business objectives. Strong knowledge of budget administration, business development and key decision making. Disciplined and forward-thinking manager with excellent communication and team-building skills.

Overview

26
26
years of professional experience

Work History

SVP, Sr. Operations Manager - Performing Servicing

Truist Bank
01.2023 - Current
  • Operations leader responsible for all mortgage servicing client facing lines of business including performing Mortgage Client Services Center, Command Center, Year End Tax reporting, Credit Bureau Disputes and Inbound Escalations, and the Client Experience Communication.
  • Leading 5 direct reports, 300+ teammates, one offshore partner, in 5 operation sites with ~$30MM operating budget.
  • Organizational adherence to Service Level Agreements; ~1.3MM inbound calls, 12MM client correspondences, and 13K+ Credit Bureau Disputes
  • Developed effective business strategies to capitalize on emerging market trends to drive operational efficiencies resulting overall expense reduction opportunities of $2MM annually.
  • Focused on compliance and operational risks to optimize high quality business performance in accordance with federal, and state regulatory requirement framework and GSE/GOV servicing guidelines resulting in no audit findings.
  • Developed management talent, succession plans and cultivated company-wide culture focusing on Truist purpose of "Building Better Lives and Communities."

SVP, Sr. Operations Manager - Default Servicing

Truist Bank
12.2019 - 12.2022
  • Operations leader accountable for early stage loan delinquency and default operational lines of business within Mortgage Servicing of 1.2MM loans to assist borrowers with payment hardship.
  • Lines of business included, Collections, Single Point of Contact, E2E Loss Mitigation, and Workflow Support each focused on assisting borrowers with payment hardship.
  • Responsible for 5 direct reports, ~450 FTE, in 2 operation sites including one offshore partner(Jaipur, India), with an operating budget of $40MM.
  • Merger business and system integration leadership (SunTrust/BB&T): Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational and operational business practices as Truist.
  • Crisis management leading organization through COVID-19 pandemic assisting 113K borrowers all while maintaining all merger integration activities within project timelines.
  • Executed/Implemented all required change management requirements dictated by governing regulatory bodies, and GSE/GOV agencies.
  • Established and maintain collaborative working relationships with both internal and external stakeholders.
  • Monitored key operational and compliance risks, established risk management procedures and controls in highly complex operation.

SVP, Sr. Operations Manager - Default Servicing

SunTrust (now Truist)
10.2016 - 11.2019
  • Led end-to-end Default Mortgage Servicing consisting of ~300 FTE and one offshore vendor in seven lines of business: Collections, Single Point of Contact, Loss Mitigation, Foreclosure, Litigation/Mediations, Bankruptcy, and Real Estate Owned (REO).
  • Responsible for ~$30MM operating budget
  • Accountable for assisting clients impacted by payment hardship (loss mitigation = 2.5K modifications per month), and all property disposition processes (active foreclosure pipeline per month = 1K) in accordance with regulatory (federal and state) requirements as well as GSE/GOV agency guidelines.
  • Successfully led organization through regulatory imposed order, National Mortgage Settlement.
  • Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership.
  • Developed measurement tools, dashboards and reports to track metrics on adoption and effectiveness of initiatives.
  • Collaborated with legal, compliance, risk and other change management teams to review and maintain compliance with regulations.
  • Monitored key business risks and established risk management procedures.

SVP, Sr. Operations Manager - Default Servicing

SunTrust (now Truist)
11.2014 - 09.2016
  • Led organization consisting of ~160 FTE in 4 lines of business: Collections, Single Point of Contact, Client Specialization Center, and Client First Services.
  • Organization mandate focused on reducing early stage delinquencies by assisting clients with payment hardship with objective of home retention.
  • Developed measurement tools, dashboards and reports to track metrics on adoption and effectiveness of initiatives.
  • Interacted with regulatory bodies as part of regulatory consent order.
  • Presented and discussed strategy and initiative progress with executive leadership.
  • Collaborated with legal, risk, and compliance to review and maintain compliance with regulations.
  • Monitored key business risks and established risk management procedures.

GVP, Operations Manager - Servicing/Default QA

SunTrust (now Truist)
05.2012 - 10.2014
  • Established and led inline quality assurance program for Servicing and Default Mortgage Servicing operations in accordance with regulatory consent order.
  • Organization consisted of ~60 FTE and one offshore partner.
  • Successfully transition testing process to offshore partner in India.
  • Provided process oversight to insure proper quality standards within the business operation were in adherence with federal regulatory, state, and investor/insurer guidelines.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Analyzed and reported on key performance metrics to senior management.
  • Identified and resolved ineffective practices.
  • Introduced new process efficiency methods, practices, and systems to reduce turnaround time while maintaining high process quality.
  • Reported issues to higher management and collaborated with key stakeholders both internal and external on remediation efforts.

Senior Consultant

ADS Financial Solutions
11.2011 - 04.2012
  • Provided pre-merger and post-merger integration advisory services to banking institutions, brokerage and asset management firms.
  • Assessed needs for projects and made proposals to senior executives.
  • Identified business issues through careful collaboration with key stakeholders.
  • Evaluated clients' needs and created plan of action to provide merger integration solutions.
  • Organized and analyzed primary and secondary research to understand industry, market and company trends.

Compliance and Operations Manager

Gibson Volatility Management
10.2010 - 10.2011
  • Startup boutique investment advisory firm that focused on managing low volatility growth portfolios and creating customized volatility management strategies for diversified portfolios and concentrated equity positions.
  • Analyzed and reported on key operational and compliance performance metrics to senior management.
  • Interacted with broker-dealers and potential investors to build connections and nurture relationships in efforts to raise investment capital.
  • Reported issues to higher management
  • Mitigated business risks by working closely with staff members and assessing performance.

Portfolio Investment Advisor

Virginia Asset Management
03.2009 - 09.2010
  • Met and collaborated with existing and prospective clients to ascertain financial goals and provide recommendations on investment solutions.
  • Presented financial plans and investment recommendations to clients.
  • Advised clients on investments, retirement and estate planning.
  • Researched and evaluated potential investment products for clients.
  • Researched current economic trends and investment opportunities to stay abreast of financial markets.
  • Series 7, 63, 65 licensed

FVP, Sr. Project Manager - Investment Securities

Wachovia Securities (now Wells Fargo)
09.2008 - 12.2008
  • Coordinated $7B buyback of Auction Rate Securities per Global Settlement Agreement with Missouri Secretary of State's Office.
  • Establish trading desk in St. Louis, Missouri, and processes to fulfill mandate requirements of the state order.
  • Communicated project plans and progress to key stakeholders and project contributors.
  • Developed and maintained project budgets to control costs and meet organizational and project goals.
  • Partnered with project team members to identify and quickly address problems.

FVP, Capital Market Services

Wachovia Securities (now Wells Fargo)
09.2006 - 09.2008
  • Oversee/Managed Syndicate & Origination opportunities between Wachovia Capital Markets and Wachovia Securities.
  • Communicated and marketed to financial advisors availability of new offerings to enable successful IPOs or debt capital raises.
  • Generated status reports, brief books and IPO pitches.
  • Studied financial documents to identify potential risks, and coordinated/presented to Deal Commitment Committees.
  • Researched current economic trends and investment opportunities to stay abreast of financial markets.

VP, Equity Trader

Wachovia Securities (now Wells Fargo)
01.2004 - 08.2006
  • Handled equity trade execution services for institutional money managers.
  • Led morning equity research call
  • Traded listed and OTC equities via NYSE, ECNs, Bloomberg, and Reuters
  • Average daily trading volume = 1MM shares at ~$30MM equity value

Financial Advisor, Retail and Middle Market Sales

Morgan Stanley
01.1998 - 12.2003
  • Member of team managing $230MM in total investment assets for high net worth individuals, and institutions.
  • Executed buy/sell equity orders for private investors, money managers, and hedge funds.
  • Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
  • Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
  • Facilitated new client onboarding process and investment account setup.

Education

Mastering Leadership Dynamics

Truist Leadership Institute
11.2022

SunTrust (now Truist) - Leadership Development
10.2016

Bachelor of Science - Accounting And Finance

Ferrum College
Ferrum, VA
05.1995

Skills

  • Corporate Presentations
  • Strategic Plans
  • Financial Reporting
  • Policies and Procedures
  • KPI Tracking
  • Financial Management
  • Staff Development
  • Process Improvements

Affiliations

  • Freddie Mac - Servicing Advisory Board Member (2015 - 2018)

Timeline

SVP, Sr. Operations Manager - Performing Servicing

Truist Bank
01.2023 - Current

SVP, Sr. Operations Manager - Default Servicing

Truist Bank
12.2019 - 12.2022

SVP, Sr. Operations Manager - Default Servicing

SunTrust (now Truist)
10.2016 - 11.2019

SVP, Sr. Operations Manager - Default Servicing

SunTrust (now Truist)
11.2014 - 09.2016

GVP, Operations Manager - Servicing/Default QA

SunTrust (now Truist)
05.2012 - 10.2014

Senior Consultant

ADS Financial Solutions
11.2011 - 04.2012

Compliance and Operations Manager

Gibson Volatility Management
10.2010 - 10.2011

Portfolio Investment Advisor

Virginia Asset Management
03.2009 - 09.2010

FVP, Sr. Project Manager - Investment Securities

Wachovia Securities (now Wells Fargo)
09.2008 - 12.2008

FVP, Capital Market Services

Wachovia Securities (now Wells Fargo)
09.2006 - 09.2008

VP, Equity Trader

Wachovia Securities (now Wells Fargo)
01.2004 - 08.2006

Financial Advisor, Retail and Middle Market Sales

Morgan Stanley
01.1998 - 12.2003

Mastering Leadership Dynamics

Truist Leadership Institute

SunTrust (now Truist) - Leadership Development

Bachelor of Science - Accounting And Finance

Ferrum College

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Christopher White