Christopher White
Austin,TX
Summary
Dedicated and versatile professional with a diverse skill set honed through a range of roles, including musical performance as a Session Musician, inventory management, Strict cleaning protocols in the food industry, technical prowess in a factory setting, and exemplary customer service experiences. Known for captivating audiences with passionate musical performances, ensuring top-tier entertainment delivery, and adapting seamlessly to diverse venues. Proficient in meticulous inventory control and quality management, with a track record of crafting innovative culinary creations. Adept at technical troubleshooting and conveyor machinery operation. Strong commitment to customer satisfaction, team training, and compliance with established procedures and regulations. Seeking opportunities to leverage my expertise and contribute to dynamic teams in various professional settings.
Overview
11
11
years of professional experience
Work History
Session Musician
Self-employed Drummer
08.2021 - Current
- Distinguished as a Session Musician, skillfully orchestrating the comprehensive setup of intricate sound equipment for diverse events including weddings, private parties, corporate gatherings, and upscale restaurants
- Ensured top-tier entertainment delivery to captivated audiences
- Commanded the stage, captivating crowds of hundreds, performing passionately five times a week, with each set lasting 3-4 hours
- Displayed exceptional customer interaction, attentiveness, and personalized service to meet the unique needs of each event
- Exhibited remarkable versatility, adapting to the distinctive ambiance of various venues while delivering a memorable and immersive musical experience
- Demonstrated an unwavering commitment to musical excellence, seamlessly blending technical prowess with a deep understanding of audience engagement.
Ice Cream Maker
Amy's Ice Cream
02.2019 - 07.2021
- Held the pivotal role of Ice Cream Maker, responsible for the operation of heavy machinery to produce a staggering 200 tubs of premium ice cream daily, destined for retail distribution
- Assumed the vital task of meticulously managing inventory within freezers on a daily basis, overseeing the allocation of fresh and monitoring the timely removal of expired products to maintain optimal quality standards
- Ensured production facility was consistently health code compliant by adhering to thorough sanitization protocols involving dishwashing, mopping, and deep cleaning of all equipment
- Showcased exceptional culinary talent by personally crafting and refining recipes for a wide array of delectable ice cream flavors, contributing to the establishment's reputation for innovative and mouth-watering creations
- Functioned as a knowledgeable mentor, training and guiding new team members in the proper utilization and stringent sanitation of heavy machinery integral to the ice cream production process.
Factory Worker
ICU Medical
08.2018 - 02.2019
- Excelled in the role of Factory Worker, executing meticulous inspections on medical-grade I.V
- Bags with unparalleled attention to detail
- Ensured the highest quality standards were consistently met
- Operated and adeptly diagnosed issues with conveyor belt machinery, contributing to seamless production processes and minimizing downtime
- Assumed the role of Assistant Manager, collaborating closely with the manager to supervise and oversee the performance of fellow employees
- Played a pivotal role in safeguarding the reputation of ICU Medical, contributing to the company's unwavering commitment to excellence in the manufacturing of critical medical products.
Customer Service Rep / Retail Associate
H.E.B. Plus
09.2017 - 08.2018
- Distinguished as a Customer Service Representative and Retail Associate, expertly managing client inquiries, concerns, and complaints with a consistently cordial and helpful demeanor
- Skillfully transformed challenging situations into positive experiences
- Spearheaded comprehensive training initiatives within the customer service department, imparting invaluable customer service and sales skills to elevate team performance
- Facilitated extensive training programs to familiarize the customer service team with the company's diverse range of products and services, ensuring a well-informed and knowledgeable staff
- Collaborated with the department manager to conduct monthly inventory assessments, contributing to accurate stock management and seamless operations
- Ensured food service areas were always health code compliant by adhering to thorough sanitization protocols involving dishwashing, mopping, and deep cleaning of all equipment.
Call Center / Customer Service
TMG Health
09.2016 - 04.2017
- Functioned as a dedicated Call Center and Customer Service professional, providing invaluable assistance to customers facing a myriad of complex issues related to their health insurance plans on a daily basis
- Successfully managed a high call volume, averaging 100-plus calls daily, both inbound and outbound, while consistently striving for first-call resolution to enhance customer satisfaction
- Delivered exceptional support to healthcare providers, addressing medical claim statuses, appeals, and claim disputes with precision and expertise
- Played a pivotal role in supporting agents and brokers during the Annual Enrollment Period (AEP), facilitating various member enrollments into new Medicare replacement plans.
Pick, Pack, and Ship
Johnson and Johnson, Vistakon
04.2016 - 09.2016
- Contributed as a vital member of the Pick, Pack, and Ship team, responsible for the seamless fulfillment of daily order requests for specific departments within the organization
- Demonstrated meticulous attention to detail by ensuring the rotation and placement of products in their designated locations, maintaining accurate inventory records
- Managed and maintained machinery, diligently monitoring their functionality to ensure efficient and reliable product delivery to designated destinations
- Implemented the 5S methodology to enhance workplace safety and efficiency, fostering a work environment that consistently delivered maximum results.
Warehouse Associate / Customer Service Rep
Harbor Freight Tools
01.2016 - 04.2016
- Held the dual role of Warehouse Associate and Customer Service Representative, where responsibilities spanned the entire order processing and customer service spectrum
- Prepared orders by efficiently processing requests and supply orders, meticulously pulling materials, and expertly packing boxes for delivery
- Committed to compliance, followed established procedures, rules, and regulations, and completed essential reports by accurately entering required information.
Customer Service Rep / Retail Associate
H.E.B. Plus
08.2014 - 10.2015
- Distinguished as a Customer Service Representative and Retail Associate, adeptly addressing client problems and complaints with a consistently cordial and helpful approach, ensuring customer satisfaction
- Leveraged expertise to provide training for the client service department, focusing on enhancing customer service and sales skills to elevate team performance
- Conducted comprehensive training sessions for the customer service department, enabling staff to become well-versed in the company's diverse range of products and services
- Ensured food service areas were always health code compliant by adhering to thorough sanitization protocols involving dishwashing, mopping, and deep cleaning of all equipment.
Utility Worker / Cook
Kelly Services / Shands Hospital
09.2012 - 04.2013
- Served as a Utility Worker and Cook, responsible for various culinary tasks within Shands Hospital, ensuring the efficient preparation and delivery of meals
- Proficiently portioned and wrapped food items and maintained strict hygiene standards by cleaning and sanitizing work areas, equipment, utensils, dishes, and silverware.
Education
G.E.D -
FSCJ Kent Campus
01.2008
Skills
- Musical Performance and Entertainment
- Inventory Management
- Technical and Mechanical Skills
- Customer Service and Training
- Efficient Order Processing and Compliance
- Self-Generation
- Lead Generation
- Sales Appointments
- Referral Partners
- Sales Targets
- Sales Pipeline
- Account Management
- Discovery Calls
- Tailored Solutions
- Sales Opportunities
- Customer Service
- Client Engagement
- Team Leadership
- Performance Management
- Member Retention
- Sales Performance
- Data-Driven
- Decision-Making
- Sales Quotas
- Conflict Resolution
- Market Presence
- Customer Base
- Revenue Growth
- Results-Oriented
Timeline
Session Musician
Self-employed Drummer
08.2021 - Current
Ice Cream Maker
Amy's Ice Cream
02.2019 - 07.2021
Factory Worker
ICU Medical
08.2018 - 02.2019
Customer Service Rep / Retail Associate
H.E.B. Plus
09.2017 - 08.2018
Call Center / Customer Service
TMG Health
09.2016 - 04.2017
Pick, Pack, and Ship
Johnson and Johnson, Vistakon
04.2016 - 09.2016
Warehouse Associate / Customer Service Rep
Harbor Freight Tools
01.2016 - 04.2016
Customer Service Rep / Retail Associate
H.E.B. Plus
08.2014 - 10.2015
Utility Worker / Cook
Kelly Services / Shands Hospital
09.2012 - 04.2013
G.E.D -
FSCJ Kent Campus
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