Christopher White
Detroit,MI
Summary
Organized Operator provides strong organizational and analytical skills. Dynamic and results-driven Operations Manager with 11 years of experience in optimizing processes, improving efficiency, and foreseeing organizational growth. Proven track record in managing cross-functional teams, implementing cost-saving measures, and enhancing customer satisfaction. Adept at strategic planning, process improvement, and resource management to achieve organizational goals.
After 8 years at the Matrix Center, working and volunteering for free, starting on the ground floor, it is evident that no one knows, or loves, the Matrix Center like me. No one knows its ins and outs and cracks and crevices like I do. No one understands the problems and future issues the building will see.
8 years in this Community and 30 years on the Eastside of Detroit, no one knows this community like I do. Having grew up here, became a man here, ran the streets here, went to school here, raised children here, played and coached sports here has endeared me to the neighborhood and it to me. I love Detroit and never want to leave. Having found a gem like The Matrix Center that gives a hand up to the community is a dream come true. Once I realized what this place is about there is nowhere else I would rather be.
Overview
2025
2025
years of professional experience
Work History
Operations Manager
Matrix Human Services
Detroit, MI
12.2019 - Current
- Monitored and improved efficiency of processes, team performance, and customer service.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production. Also, investigating grants and rebates to mitigate prices of services.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Coordinated with other departments, including the Quality Team, marketing, finance, and human resources, to ensure efficient operations.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Managed staffing needs by putting seniors to work through a partnership with AARP, Urban League, and Detroit Area on Aging in a cost-effective way.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed scheduling, training and inventory control.
- Identified areas of deficiency and performed root-cause analysis to solve problems, such as logistics and organization of activities, across programs.
- Enforced federal, state, local and company rules for safety and operations.
- Responded to information requests from superiors, providing specific documentation.
- Tracked and replenished inventory to maintain par levels.
- Collaborated with team leaders on quality audits.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships, as shown by the many letters of recommendation from vendors.
- Created detailed reports on the performance of individual departments within operations.
Manager
Family Dollar
Detroit, MI
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership during times of organizational change or crisis situations.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Monitored staff performance and addressed issues.
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Implemented process improvements, resultingin an increase in operational efficiency.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Managed inventory levels to meet demand without overstocking, reducing waste.
Renal Technician
Fresenius Dialysis
Detroit, MI
- Performed patient assessments prior to dialysis treatments, including vital signs and weight checks.
- Maintained accurate records of patients' medical history and treatment plans in accordance with HIPAA regulations.
- Monitored patient's vital signs during dialysis treatments, adjusting the rate of fluid removal as necessary.
- Identified and reported any adverse reactions or changes in patient condition to the supervising nurse.
- Performed daily maintenance on dialysis machines, such as cleaning and sterilization.
- Provided emotional support for patients dealing with chronic illness or end-stage renal disease.
- Assisted nurses with inserting catheters into patients for hemodialysis treatments.
- Calibrated dialysate solution according to prescribed formula for each individual patient's needs.
- Evaluated access sites for infection or other complications prior to initiating treatment.
- Ensured all safety protocols were followed while performing duties in the dialysis unit.
Manufacturing Associate
Rockwell Automation Allen-Bradley
Twinsburg, OH
- Developed process flow diagrams and work instructions to optimize manufacturing operations.
- Performed time studies to determine the most efficient methods for assembly processes.
- Maintained records of changes made to processes or machinery during development phase.
- Provided technical support for troubleshooting issues related to machines used in production line.
- Participated in brainstorming sessions with engineers and management team members regarding possible improvements in existing systems or processes.
- Drafted, constructed and installed devices to meet various needs on assembly lines.
- Inspected components of industrial equipment for accurate assembly and installation or for defects.
Education
GED -
Golightly Vocational Technical Center
Detroit06-1989
Skills
- Incidents management
- Performance reporting
- Inventory Management
- Maintenance Planning
- Performance monitoring
- Document Control
- Process Improvement
- Workflow Optimization
- Logistics Oversight
- Labor Relations
- Customer Service
- Production
- Organizational Management
- Health and safety compliance
- Conflict Mediation
- Mechanical Aptitude
- Teamwork and Communication
- Defects Identification
Affiliations
- Love Detroit Lions Football and coaching kids
- Loves Detroit Pistons Basketball
- Loves spending time on my boat fishing and enjoying the water
- Loves shopping
- Loves spending time with my family
Accomplishments
- 2022 Championship Football Runner-up
- Collaborated with multiple teams throughout the Center to streamline multiple process such as the DTE Program, The Food Giveaway, Senior Services Food Delivery, Maven Car Rental Brand Ambassador, EDSI, etc
Timeline
Operations Manager
Matrix Human Services
12.2019 - Current
Manager
Family Dollar
Renal Technician
Fresenius Dialysis
Manufacturing Associate
Rockwell Automation Allen-Bradley
GED -
Golightly Vocational Technical Center
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