Christopher White
DeSoto,TX
Summary
Dynamic individual with hands-on experience with the Cisco Unified Communications Platform and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
26
26
years of professional experience
Work History
Sr. Unified Communications Engineer
American Airlines
11.2016 - Current
- Providing Consultancy, Project Management, Training and Support Expertise with all aspects of Telecommunication and construction projects.
- I am responsible for airport site surveys, infrastructure requirements and assessing telecom information from Legacy PBX’s at US and International Airports where American Airlines has a presence.
- Coordinate with station leadership and various departments, in developing a plan to migrate or decommission the airport Infrastructure/Telecommunication/Network. I also plan, coordinate project management meetings with various stake holders throughout the business to ensure project timelines are met.
- I am responsible for training, coaching and mentoring all Junior Engineers in the field. We interact with a wide variety of team members here at AA and have to be able to effectively communicate potential issues from an IT perspective.
- Expertise In:
- Cisco Unified Communications Manager
- Cisco Unified Communications Administration
- Cisco Call Center Technologies
- Train Telecom Engineers and Project Managers
- Zoom Video Conferencing
- Cisco Unity Connection
- Cisco WebEx
- Project Management
Sr. Unified Communications Engineer/Project Management
Accent Care Inc.
06.2015 - 06.2016
- Proficient with Cisco CUCM, Unity Connection, UCCX, Presence (Jabber) WebEx, and VMWare environments.
- PBX Migrations from Legacy Systems to Cisco CUCM VoIP Platform with Unity Connection
- Project Management experience with Legacy to VoIP Migrations
- Responsible for Maintenance, Adds Moves and Changes on CUCM, Unity Connection, UCCX and SIP Trunks.
- Monitor and troubleshoot Voice and Data LEC Circuits- (Routers, Switches, Solar Winds)
- Interface with vendors (AT&T, Verizon, CenturyLink) partners to install and troubleshoot data and voice issues.
- Responsible for the analysis/troubleshooting of large scale enterprise VoIP networks.
- Provide data and/or voice network design work, implementation, documentation, and troubleshooting.
Sr. Unified Communications Engineer
Copart Inc.
04.2013 - 03.2015
- I provided maintenance, design and configuration for the Cisco CUCM 8.6, UCCX 8.5, Cisco Unity Connection 8.6, Microsoft Lync 2013 Client, Jabber, (VMWare-C) Series Server Clusters, Voice Gateway’s with SRST and MGCP/PRI’s.
- Proactively identified opportunities for improvements to existing processes.
- Negotiated outdated telecommunication and cabling contracts for new circuits and services resulting in savings of $188K over three years.
- Lead projects and provide vision and technical direction to oversee and ensure prompt completion of projects.
- Perform day to day operations of Cisco VoIP/Lync 2013 environment which includes training, change, release, performance and availability management and configuring endpoints.
- I provide support and administration for 4 Cisco UCCX Call Centers with Calabrio Call Recording and Workforce/ Quality Management.
- Assisted with the implementation, configuration of Lync 2013 and SONUS SBC’s for Proof of Concept.
- Study and analyze the performance and capacities of the systems and prepare plans for future expansion and upgrades.
Sr. Unified Communications Design Engineer (Contract)
AT&T Consulting
04.2012 - 03.2013
- Provide IP telephony (IPT) and supporting networking architectural design input.
- Collaborate with Program Manager and IPT Architect on detailed design documentation packages such as Bills of Materials, planned/as-built drawings and installation check lists.
- Complete Cisco IPT Site Implementation from start to finish. Support test and integration initiatives.
- Key contributor to the entire IPT transformation lifecycle—solid experience in discovery, site survey, design, and implementation phases of transforming customer locations from legacy voice systems to IP telephony solutions.
- Develop site survey findings documentation and manage/implement site migrations from legacy voice systems to IP telephony solutions.
- Prepare and execute IPT core and site transformation implementation plans.
- Key contributor or owner of critical delivery documentation: technical design documents, detailed drawings, service installation plans, site hardware installation.
- Plans, dial plans, Site Acceptance Test Plan, Site Acceptance Plans, system review and maintenance plans.
Sr. UC-VoIP Engineer-Project Manager
TCML (Contract- Bell Helicopter- CSC)
04.2011 - 04.2012
- Completed several projects to implement Cisco VoIP Rls 8.5 and Cisco Unity Connection 8.6 into the Bell Helicopter Legacy Avaya PBX infrastructure. Currently configuring and deploying Cisco VOIP cluster for the Hurst Campus of 18,000 plus users. UC-Jabber
- Network LAN/WAN Implementation with Cisco Catalyst Switches, Router Configuration, Troubleshooting, Router/Voice Gateway debugging, RTMT
Sr. Unified Communications Engineer
Frac Tech LLC
05.2010 - 04.2011
- Responsible for new site migrations from TDM PBX’s to the new Cisco VoIP Platform
- Frac Tech currently has 25 remote offices throughout the United States that I have successfully migrated to the new VoIP platform from Legacy TDM PBX Systems.
- I specialize in MGCP, SCCP, Cisco Call Manager System Administration, Cisco Unity Administration, Microsoft OCS 2007 POC, ISDN-T-1’s and PRI’s, Dial Plans, Orion Netflow, Cisco Voice Gateway Configurations, Voice VLANs, Bulk Administration Phone Imports, Calling Search Space’s, Translation Patterns, Partitions, Multiple Carrier Management and Structured Cabling at the MDF and IDF.
- Network LAN/WAN implementation with Cisco catalyst switches, router configuration, troubleshooting and debugging.
Technology Consultant Supervisor
Humana Inc.
12.2001 - 02.2010
- Responsible for the training, administration, configuration, Moves-Adds-Changes and maintenance for all Cisco VOIP telecommunications systems. I supported over 10,000 associates from over 80 remote locations throughout the United States.
- Focal point for all Cisco Call Manager and Cisco Unity programming, debugging, test and turn up of ISDN PRI/T-1’s, Cisco Voice Gateway configuration and provided Level III Support for lower level engineers. Experience with Unity, Cisco Unified Video Advantage, Cisco IP Communicator, VG224, SRST, MGCP, SCCP, Voice Gateways, Right Fax and Cisco Routers/Switches. Experience in Voice and Data networks- LAN/WAN, DHCP, LDAP-CCM User.
- Accountable for managing the installation and maintenance of Voice Rite (AIX) Unified Communications Voice Menus.
- Managed Telecom, Network/Desktop Support Analyst-Hardware/Software support and installation of Windows Servers, Lotus Notes, TCP/IP and Windows imaging projects.
- Managed Nortel Meridian Opt 11C-81C telecom systems- ACD Call Center Queues, symposium scripting and toll free routing for call centers throughout the Southeast US.
Technical Engineer
Kent Technologies
06.2000 - 12.2001
- I was responsible for the design and implementation of Nortel Meridian 1 Option 11C-81C PBX networks in large campus environments.
- Participated in weekly conference calls to define and prioritize activities with vendors, and consulting services. Used monthly reports to communicate and document my projects and activities to Management.
- Anticipated Customer needs by discussing telephone number changes, Service Level Agreements, and telephone procedures with various business units. I communicated with business units in a fashion that built report and understanding of technical matters. Managed vendor services and contracts.
Education
No Degree - Information Technology
Hillsborough Community College
Tampa, FLSkills
- Cisco CUCM Administration
- Experience with Cisco Unity Voicemail Systems
- Issue resolution expertise
- Implementation of Enterprise-Wide Dial-Plans
- CUCM system integration expertise
- Telecommunications engineering
- Analog communication
- Hardware installation and configuration
- Effective communication
- Project management
- Telecommunications field service
- Customer service
- Excellent communication
Accomplishments
- Collaborated with a team of 15 UC Engineers in the migration of the American Airlines Enterprise wide Cisco Unified Communications Platform at 425 Airports worldwide
Technology
MS Office (Word, Access, Excel, PowerPoint, Visio), Windows, Lotus Notes, Outlook, Microsoft Exchange, Verint, AIX, PBX and/or Call Center Systems Engineering, Cisco Call Manager to Version 11.5, Cisco Unity Connection, Sabre, Cisco SIP Gateways / TDM Trunk Troubleshooting, Cisco Jabber, Cisco Tele-Presence, Team Building, Data Center Management, Cisco Routers and Switches
Timeline
Sr. Unified Communications Engineer
American Airlines
11.2016 - Current
Sr. Unified Communications Engineer/Project Management
Accent Care Inc.
06.2015 - 06.2016
Sr. Unified Communications Engineer
Copart Inc.
04.2013 - 03.2015
Sr. Unified Communications Design Engineer (Contract)
AT&T Consulting
04.2012 - 03.2013
Sr. UC-VoIP Engineer-Project Manager
TCML (Contract- Bell Helicopter- CSC)
04.2011 - 04.2012
Sr. Unified Communications Engineer
Frac Tech LLC
05.2010 - 04.2011
Technology Consultant Supervisor
Humana Inc.
12.2001 - 02.2010
Technical Engineer
Kent Technologies
06.2000 - 12.2001
No Degree - Information Technology
Hillsborough Community College