Christopher White
Clinton Township
Summary
Spearheaded Free to Move launch, expanding from Portland to Austin and securing significant accounts in Denver, Columbus, and Washington D.C., generating $3 million in annual revenue. Focused on turning around struggling cities, enhancing profitability and retention. Successfully staffed and restructured the Home market, resolving issues that had persisted for years.
Overview
11
11
years of professional experience
1
1
Certification
Work History
District Manager
Wild Bills Tobacco
08.2024 - Current
- Running 16 locations and managing a staff of 60-70 individuals.
Regional Manager
Get Spiffy Inc.
09.2021 - 08.2024
- Managing multiple cities (Portland, Columbus, Phoenix, Washington, Austin, and Denver).
- Operations Management: Overseeing day-to-day operations for both mobile and fixed-site services to ensure efficiency and effectiveness.
- Staff Supervision: Hiring, training, and managing technicians and support staff, ensuring high performance and customer service standards.
- Customer Relations: Handling customer inquiries, complaints, and feedback, ensuring a high level of customer satisfaction.
- Scheduling and Dispatch: Coordinating appointments and dispatching mobile units to various locations while managing the workflow at the fixed site.
- Quality Control: Ensuring all repairs and services meet industry standards and company quality guidelines.
- Inventory Management: Managing inventory of parts and supplies for both mobile and fixed locations, ensuring availability and proper stock levels.
- Budget and Financial Management: Preparing budgets, monitoring expenses, and managing financial reports to ensure profitability.
- Compliance and Safety: Ensuring compliance with local, state, and federal regulations, including safety standards and environmental regulations.
- Marketing and Business Development: Developing and implementing marketing strategies to attract new customers and retain existing ones.
- Equipment Maintenance: Overseeing maintenance and repair of tools and equipment to ensure they are in good working condition.
Program Supervisor
Markham House, Leisure Care
11.2020 - 09.2021
- Program Development: Designing and implementing a variety of recreational, educational, and wellness programs tailored to the interests and needs of residents.
- Staff Management: Hiring, training, and supervising activity coordinators and volunteers who assist with program delivery.
- Resident Engagement: Encouraging and facilitating resident participation in programs, ensuring activities are inclusive and cater to a diverse resident population.
- Scheduling and Coordination: Creating and managing the schedule of activities, coordinating with other departments to ensure smooth operation.
- Budget Management: Managing the budget for recreational activities, ensuring cost-effectiveness while maintaining program quality.
- Resource Management: Procuring and maintaining supplies and equipment needed for various programs and activities.
- Evaluation and Feedback: Monitoring the success of programs through feedback from residents and staff, and making adjustments as necessary.
- Health and Safety Compliance: Ensuring all activities comply with health and safety regulations, particularly considering the needs of an elderly population.
- Community Partnerships: Building relationships with external organizations, volunteers, and entertainers to enhance the variety and quality of programs offered.
- Documentation and Reporting: Keeping detailed records of activities, participation rates, and program evaluations, and reporting to facility management as required.
- Special Events Coordination: Planning and executing special events and outings, ensuring they are enjoyable and beneficial for residents.
Owner/Operator
La Cocina
12.2016 - 08.2020
- Business Strategy and Planning: Developing the overall business strategy, setting goals, and planning for growth and sustainability.
- Financial Management: Managing finances, including budgeting, accounting, and ensuring profitability. Overseeing payroll, taxes, and other financial obligations.
- Menu Development: Designing and updating the menu to reflect customer preferences and seasonal ingredients, often incorporating traditional Mexican cuisine.
- Staff Management: Hiring, training, and supervising employees. Creating work schedules and ensuring a positive work environment.
- Customer Service: Ensuring high standards of customer service, addressing customer complaints, and fostering a welcoming atmosphere.
- Supplier Relations: Sourcing and negotiating with suppliers for quality ingredients and goods at the best prices.
- Compliance and Licensing: Ensuring the restaurant complies with local health and safety regulations, labor laws, and securing necessary licenses and permits.
- Marketing and Promotion: Creating and executing marketing campaigns to attract and retain customers. Utilizing social media, local advertising, and promotions.
- Operational Management: Overseeing daily operations, including kitchen efficiency, food quality, and cleanliness.
- Maintenance and Upkeep: Ensuring the restaurant premises and equipment are well-maintained and in good working condition.
- Community Engagement: Building relationships with the local community and participating in community events to enhance the restaurant's reputation and customer base.
Engineer Internship
Ford Motor Company
06.2014 - 12.2014
- Worked on water seals for ford escape doors and helped teach production workers how to install.
Education
Culinary Arts (Trade school) - undefined
UNAM
Ciudad de México10.2016
High school - undefined
Grosse Pointe North High school
01.2014
Skills
- Recruiting
- Cash register
- Workday
- Guest services
- Inventory management
- Time Management
- Microsoft Excel
- Events management
- Sales management
- Mentoring
- Computer skills
- Senior leadership
- Food Safety
- Microsoft Outlook
- Automotive diagnostics
- Management (1 year)
- Payroll
- Management
- Food Preparation
- Operations Management
- Business development
- Microsoft Office
- Databases
- Microsoft Powerpoint
- Time management
- English
- Cost management
- POS
- Merchandising
- Bilingual
- Restaurant management
- Sales
- Teaching
- Negotiation
- Cooking Experience
- Forecasting
- Retail sales
- Project management
- Kitchen Experience
- German
- Guest Services
- Fine dining experience
- Cash handling
- Team management
- Continuous improvement
- Phone etiquette
- Automotive service
- Profit & loss
- Caregiving
- Restaurant Experience
- Interviewing
- Hospitality
- Conflict management
- Spanish
- Automotive repair
- Customer service
- Sanitation
- Basic math
- Retail management
- Marketing
- Serving
- Analysis skills
- CPR
- Order picking
- Succession planning
- Leadership
- Fleet management
- Cooking
- Employment & labor law
- Google Suite
- Culinary Experience
- Food service
- Human resources
- Microsoft Word
- Yoga
- Financial acumen
- Dealership experience
- Account management
- Financial analysis
- Inventory control
- Budgeting
- Accounting
- Organizational skills
- Auto service management
- Store management
- Restaurant experience
- Communication skills
- Financial management
- Casual dining experience
- Training & development
- Google Docs
- Salesforce
- Contracts
- Supervising experience
Certification
- ServSafe Food Protection Manager April 2020 to Present
- ASE Certification
- Driver's License
- OLCC Service Permit
- CPR
- Food Handler Certification
- ServSafe
Languages
Spanish - Fluent
Timeline
District Manager
Wild Bills Tobacco
08.2024 - Current
Regional Manager
Get Spiffy Inc.
09.2021 - 08.2024
Program Supervisor
Markham House, Leisure Care
11.2020 - 09.2021
Owner/Operator
La Cocina
12.2016 - 08.2020
Engineer Internship
Ford Motor Company
06.2014 - 12.2014
Culinary Arts (Trade school) - undefined
UNAM
High school - undefined
Grosse Pointe North High school
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