Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
SoftwareEngineer
Christopher Whitley

Christopher Whitley

Menifee,CA

Summary

Detail-oriented team player with strong organizational skills. Dependable candidate successful at handling multiple projects simultaneously with a high degree of accuracy.

Overview

13
13
years of professional experience

Work History

Energy Services Specialist

San Diego Gas & Electric
02.2018 - 03.2022
  • Proven ability to learn quickly and adapt to new situations
  • Managed over 80 customer calls per day.
  • Properly explained rates and tariffs in relation to energy usage.
  • Directed high usage investigations.
  • Assisted customers through Twitter and SDG&E Chat portal.
  • Point of Contact during emergency services hours for first responders, inspectors, dispatch, and call center.
  • Mentored more than 10 new hires during onboarding process.
  • Retain stakeholder trust by collaborating with Meter Revenue Protection, Project Management, and Credit Services departments.
  • Successfully passed Preparing for Management (PFM) exam.

Heath, Safety, & Environmental Quality Technician

Noreas Environmental Services
09.2017 - 01.2018
  • Prepared reports on projects status for military hazardous waste management sites.
  • Inspected worksites, practices, and gear for compliance with established safety standards.
  • Conducted safety training and education to employees to increase awareness of safety hazards and empower employees to work safely.
  • Conducted periodic compliance audits and reviews to identify areas of improvement

Universal Home Technician

Cox Communications
01.2017 - 09.2017
  • Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
  • Performed troubleshooting of systems with techniques such as speed and ping tests.
  • Connected components to exterior cable systems and tested connections for adequate power and functional links.
  • Confirmed compliance with all industry standards and regulations related to cabling and telecommunications.
  • Consulted with customers about needs and proposed additional services.

Customer Care Lead

Time Warner Cable
04.2013 - 12.2015
  • Led weekly meetings to brief associates on expectations and common customer issues.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Navigated multiple computer systems and applications to find information.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Logged call information and solutions provided into internal database.
  • Analyzed customer feedback for process improvements to achieve long-term business objectives.

Software Tester

Qualcomm
03.2011 - 09.2012
  • Collaborated with QA team to test software quality through manual and automated testing.
  • Carried out tests to identify, report and repair bugs and glitches.
  • Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.
  • Coordinated work with various teams to solve problems and improve efficiency for software testing and automation.

Technical Specialist

Apple
09.2010 - 02.2011
  • Followed all company policies and procedures to deliver quality work.
  • Completed troubleshooting and diagnostics on mobile devices.
  • Listened and responded to customer requests and forwarded necessary information to superiors.
  • Interpreted clients' needs and introduced services to fit specific requirements.
  • Assisted with staff training to enforce quality, safety and sanitation guidelines.
  • Delivered effective and differentiated product instruction to range of customers.

Wireless Sales Consultant

T-Mobile
01.2009 - 08.2010
  • Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
  • Upsold customers by recommending accessories and promotions to increase revenue.
  • Accepted and processed payments and purchases for new equipment using POS system.
  • Demonstrated proficient product knowledge to customers and provided detailed product information.

Education

Bachelor of Science - Cybersecurity

National University
La Jolla, CA
06.2024

High School Diploma -

Morse Senior High
San Diego
06.2006

Skills

  • Interpersonal Communication
  • Cross-team Collaboration
  • Project Management
  • Internal Audits
  • Hardware and Software Configuration
  • Risk Management Framework
  • Analytical & problem-solving skills
  • Microsoft Office and Windows proficiency
  • Python
  • Active Directory
  • Best Practice Implementation
  • Network Management

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

How far you go in life depends on your being tender with the young, compassionate with the aged, sympathetic with the striving, and tolerant of the weak and strong. Because someday in your life you will have been all of these.
George Washington Carver

Timeline

Energy Services Specialist

San Diego Gas & Electric
02.2018 - 03.2022

Heath, Safety, & Environmental Quality Technician

Noreas Environmental Services
09.2017 - 01.2018

Universal Home Technician

Cox Communications
01.2017 - 09.2017

Customer Care Lead

Time Warner Cable
04.2013 - 12.2015

Software Tester

Qualcomm
03.2011 - 09.2012

Technical Specialist

Apple
09.2010 - 02.2011

Wireless Sales Consultant

T-Mobile
01.2009 - 08.2010

Bachelor of Science - Cybersecurity

National University

High School Diploma -

Morse Senior High

Similar Profiles

CREATE PROFILE
Christopher Whitley