Christopher Whitley
DeLand,Fl
Summary
Results-driven sales professional with strong expertise in customer service, relationship building, and sales strategy development. Proven ability to enhance client satisfaction and achieve sales targets through effective communication and problem-solving skills.
Overview
2026
2026
years of professional experience
Work History
Sales Representative
Client Protection Group
2022 - Current
- Analyzed market trends to identify potential growth areas and adjust sales tactics accordingly.
- Trained new sales representatives on effective communication techniques and product knowledge.
- Developed comprehensive sales reports to track performance and inform strategic decisions.
- Implemented feedback mechanisms to gather client insights for continuous service improvement.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
Sales Supervisor
Time Shares By Owner Deltona
2016 - 2022
- Supervised daily sales operations, ensuring team adherence to company policies and procedures.
- Trained and mentored new sales staff, enhancing team productivity and performance.
- Developed and implemented effective sales strategies to achieve monthly targets.
- Analyzed market trends, adjusting sales tactics to maximize revenue opportunities.
- Coordinated promotional campaigns, collaborating with marketing teams for increased visibility.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Enhanced team productivity by creating a supportive work environment and providing ongoing feedback.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Generated detailed reports highlighting team achievements as well as areas requiring further attention or improvement efforts.
- Enhanced team's sales performance by leading weekly strategy meetings.
- Improved sales team's product knowledge with regular training sessions, enhancing their ability to meet customer needs.
- Managed accounts to retain existing relationships and grow share of business.
Sales Representative
Time Shares By Owner
2013 - 2016
- Cultivated relationships with clients to enhance customer satisfaction and loyalty.
- Conducted product presentations, showcasing benefits to increase sales opportunities.
- Collaborated with marketing team to develop targeted promotional strategies for new offerings.
- Managed client accounts, ensuring timely follow-up and resolution of inquiries.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Kept detailed records of daily activities through online customer database.
- Attended monthly sales meetings and quarterly sales trainings.
- Trained new employees on customer service, money handling and organizing strategies.
- Monitored service after sale and implemented quick and effective problem resolutions.
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Sales expertise
- Relationship building
- Product and service knowledge
- Complex Problem-solving
- Sales strategy development
- Upselling and cross selling
- Relationship selling
- Sales consultation
- Account management
- Customer success management
- Strategy development
Timeline
Sales Representative
Client Protection Group
2022 - Current
Sales Supervisor
Time Shares By Owner Deltona
2016 - 2022
Sales Representative
Time Shares By Owner
2013 - 2016