Christopher Wigand
Centereach,NY
Summary
Accomplished Managing Director at Oppenheimer & Co. Inc., with a proven track record of bolstering company performance through strategic management and robust financial controls. Expert in sales strategy development and customer service, achieving high client satisfaction and staff retention rates. Demonstrates effective selling techniques and management support, ensuring team success and revenue growth.
Overview
2001
2001
years of professional experience
Work History
Sales Supervisor
Oppenheimer & Co. Inc.
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Server
Bella Note Restaurant
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Managing Director
Oppenheimer & Co. Inc.
New York, NY
01.1991 - 03.2000
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
- Increased overall company performance by implementing strategic management initiatives and streamlining operations.
- Developed comprehensive business plans, outlining long-term goals and actionable steps toward success.
- Managed risk effectively by instituting comprehensive mitigation strategies across the organization''s operations.
- Cultivated a strong organizational culture built on integrity accountability teamwork which resulted in higher retention rates among staff.
- Implemented robust financial controls and reporting systems, ensuring accurate forecasting and budget management.
Education
Bachelor Of Science - Marketing
St.John’s University
Queens, NY01.1983
Skills
- Customer service
- Sales presentations
- Effective selling techniques
- Sales strategy development
- Management support
Timeline
Managing Director
Oppenheimer & Co. Inc.
01.1991 - 03.2000
Sales Supervisor
Oppenheimer & Co. Inc.
Server
Bella Note Restaurant
Bachelor Of Science - Marketing
St.John’s University
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