Summary
Overview
Work History
Education
Skills
Timeline
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Christopher Wilbon

Daytona Beach

Summary

Dynamic and detail-oriented Secretary at Klock Law Firm, adept at enhancing office efficiency through exceptional customer service and strong organizational skills. Successfully managed sensitive information while streamlining communication processes, ensuring confidentiality and professionalism in all interactions. Proven ability to support team members and improve client relations through effective verbal and written communication.

Overview

3
3
years of professional experience

Work History

Secretary

Klock Law Firm
10.2022 - 09.2024
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.

Unarmed Security Guard

Allied Universal Security Services
04.2021 - 10.2022
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Assisted visitors and customers to provide directions, answer questions and meet requests.
  • Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
  • Improved overall safety by enforcing company policies and regulations among employees and visitors alike.
  • Completed detailed incident reports to provide accurate documentation of security events for future reference.
  • Provided exceptional customer service to clients, addressing their concerns and maintaining a professional demeanor at all times.

Education

Pearl River Community College
Poplarville, MS

Miami Southridge Senior High School
Miami, FL
2019

Skills

  • Customer service
  • Verbal and written communication
  • Office administration
  • Organization

Timeline

Secretary

Klock Law Firm
10.2022 - 09.2024

Unarmed Security Guard

Allied Universal Security Services
04.2021 - 10.2022

Pearl River Community College

Miami Southridge Senior High School

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Christopher Wilbon