Christopher Wilbourn
Steamboat Springs,CO
Summary
Motivated and adaptable professional with experience in customer service, technical support, and mechanical and electrical systems, including generators, pumps, and automated control equipment. Skilled in problem-solving, communication, troubleshooting, and working effectively both independently and in team environments. Proven ability to manage complex tasks, maintain accurate records, and deliver consistent results under pressure. Recognized for reliability, adaptability, strong work ethic, and the ability to quickly learn and apply new systems, technologies, and processes.
Overview
3
3
years of professional experience
Work History
Frac Water Treatment Operator
Select Water Services
Evans, CO
01.2024 - 02.2025
- Conducted and interpreted water quality tests using field kits and laboratory instruments.
- Maintained accurate records of treatment processes and operational logs.
- Prepared clear written reports on water quality analysis and treatment processes.
- Communicated effectively with cross-functional departments within oil and gas operations to ensure operational alignment.
Frac Water Treatment Technician
Bosque Systems LLC.
Eaton, CO
12.2022 - 12.2023
- Optimized water pump performance and chemical dispersion accuracy using software and algorithmic logic.
- Maintained daily records for water quality metrics, inventory, and project documentation to meet customer KPIs.
- Collaborated with chemical engineers to identify optimal mixtures of flocculant, coagulant, and oxidizer for project readiness.
Website Customer Support (Remote)
TTEC
Greeley, CO
01.2022 - 11.2022
- Resolved customer inquiries through live chat, phone, and email, reaching a 98% satisfaction rate.
- Managed an average of 300 technical support queries weekly, achieving a 92% first-contact resolution.
- Operated in a 100% virtual environment, using Zoom and Slack for efficient team communication.
- Communicated effectively with users of diverse technical skills to address concerns.
Education
Bachelor of Computer Science -
Colorado State University - Global
Aurora, CO01.2027
High School Diploma -
Northridge High School
Greeley, CO05-2018
Skills
Technical Skills:
Microsoft 365 (Word, Excel, PowerPoint, Outlook, Teams) - Windows operating systems - Active Directory (user accounts, group policy, permissions) - Hardware/software troubleshooting - System diagnostics and performance analysis - Remote support tools (TeamViewer) - IT ticketing systems (Zendesk, ServiceNow)
Communication & Support Skills:
CRM systems (Salesforce) - Incident documentation - Written communication (email, technical documentation) - Verbal communication with technical and non-technical users - Conflict resolution and issue de-escalation - Collaboration using Microsoft Teams and Slack - User training
Timeline
Frac Water Treatment Operator
Select Water Services
01.2024 - 02.2025
Frac Water Treatment Technician
Bosque Systems LLC.
12.2022 - 12.2023
Website Customer Support (Remote)
TTEC
01.2022 - 11.2022
Bachelor of Computer Science -
Colorado State University - Global
High School Diploma -
Northridge High School