Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Christopher Wilcox

Christopher Wilcox

Desk Assistant
Middleburg,Florida

Summary

Detail-focused Assistant brings hands-on approach and amazing energy to meet task-based needs. Reliable, quick-paced and team-oriented nature streamlines background operations. Focused comprehension to accomplish projects and multi-task to meet concurrent deadlines and expectations. Versatile office and administrative support professional with comprehensive experience in various office environments. Skilled in managing office tasks, organizing records, and enhancing workflow efficiency. Demonstrated ability to adapt quickly to new software and systems, improving data management and operational processes. Made significant improvements in document organization and internal communication protocols, leading to smoother daily operations.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Desk Assistant

Jacksonville University
Jacksonville, FL
08.2024 - Current
  • Assisted with the organization of office supplies, equipment, and documents.
  • Scheduled appointments for students and employees.
  • Provided customer service to guests visiting the office.
  • Answered phone calls and emails in a timely manner.
  • Greeted visitors at the front desk and directed them accordingly.
  • Inputted data into calendars for tracking purposes.

Customer Service Associate

Wawa
1563 Blanding Boulevard
02.2024 - Current
  • Helped large volume of customers every day with positive attitude and extensive focus on customer satisfaction.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisors.
  • Increased revenue by cross-selling and upselling products and services.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Solved problems with products and services by providing customers with technical support.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Cross-trained and provided backup support for organizational leadership.

Explorer Sergeant

Clay County Sheriff's Office
Middleburg, FL
09.2020 - 07.2024
  • Organized and trained personnel in accordance with by-laws.
  • Oversaw command of various squads and explorers.
  • Filled in duties for post commander when not available.
  • Worked with higher chain of command to make best decisions for personnel.
  • Worked all traffic details as assigned.
  • Attended all meeting assigned.

Team Lead

Gate Express Carwash
1734 Coppergate Drive
03.2023 - 02.2024
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Coached team members in techniques necessary to complete job tasks.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Assisted in recruitment to build team of top performers.
  • Maintained database systems to track and analyze operational data.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Frequently inspected production area to verify proper equipment operation.

Cashier Associate/ Lot Tech

Home Depot
1575 Branan Field Road
04.2022 - 03.2023
  • Welcomed customers and helped determine their needs.
  • Answered questions about store policies and addressed customer concerns.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Used POS system to enter orders, process payments and issue receipts.
  • Maintained outside perimeter safety and security.
  • Minimized product loss and theft will available tools and equipment.
  • Lifted up to 300 pounds at once and used forklift to move heavier loads.
  • Handled cash with high accuracy and took care to check bills for fraud.

Education

Bachelor of Science - Cybersecurity

Jacksonville University
Jacksonville, FL
05-2028

High School Diploma -

Middleburg High School
Middleburg, FL
05.2024

FBINNA Leadership Academy
Camp Blanding
07-2022

Skills

  • Clerical Support
  • Regulatory Compliance
  • Appointment Scheduling
  • Customer Support
  • CRM Software
  • Safety Regulations
  • Complex Problem-Solving
  • Quality Assurance
  • Project Management
  • Multi-Line Phone Systems
  • Information Management
  • Database Maintenance
  • Confidentiality

Certification

  • Licensed Drone Operator - 2023
  • sUAS Safety License - 2023
  • NCCER Construction Site Safety Training - 2020
  • Shot Spotter Training - 2022

Timeline

Desk Assistant

Jacksonville University
08.2024 - Current

Customer Service Associate

Wawa
02.2024 - Current

Team Lead

Gate Express Carwash
03.2023 - 02.2024

Cashier Associate/ Lot Tech

Home Depot
04.2022 - 03.2023

Explorer Sergeant

Clay County Sheriff's Office
09.2020 - 07.2024

Bachelor of Science - Cybersecurity

Jacksonville University

High School Diploma -

Middleburg High School

FBINNA Leadership Academy

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Christopher WilcoxDesk Assistant