Christopher Wildgoose
Ypsilanti,MI
Summary
Self-motivated professional with broad expertise in lead generation, qualification and deal closing. Organized and detail-oriented in scheduling appointments and researching potential clients. Thrives in high-pressure environments and meets challenging sales targets.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Sales Development Representative
TANGO
03.2023 - Current
- Help the Smb Sales team deliver/exceed revenue plan (startup experience)
- Used data analytics to identify and track sales trends and develop actionable insights.
- Implement a contact strategy that increases the likelihood of the prospect entering into a sales conversation with Tango to help with Demand Generation
- Develop and execute outbound messaging, cadence, and strategy to open and cultivate sales conversations with prospects(using tools such as Salesforce and salesloft)
- Effectively communicate our product's value proposition and how our solution will solve customers' problems
- Note that these conversations will take place over different mediums - phone, email, text, and in person
- Invite company leaders to webinars, events, and other educational experiences to help with demand generation
- Seek and attend those same webinars, events, and educational experiences to help generate business leads
- Carry a monthly quota and achieve weekly metrics for sales meetings, outbound calls, emails, and text messages to customer prospects
- Help the sales team deliver/exceed our ambitious revenue goals
- Partner with Marketing to ensure our marketing plans align with prospects' interests
- Schedule and participate in sales conversations in a team selling environment.
Customer Account Specialist
Cabinetworks Group
12.2022 - 03.2023
- Communicate with customers via phone/email/chat and build the relationship through high levels of service
- Deliver an exceptional end to end order entry experience, focusing on order accuracy and being responsive to escalation concerns that are generated from our customers
- Act as a product consultant, articulating technical product specifications, features and benefits and making recommendations based on customer needs both internally and externally
- Advocate for the customers success by anticipating challenges, removing barriers, and working cross-functionally to drive timely and accurate job completion by communicating schedules with designers, installers and end customers
- Sustain process standards including accuracy and flexibility in an ever-changing environment in order to provide the highest service level.
Wholesale Mortgage Account Executive
FlagStar Bank
01.2022 - 09.2022
- Assisting Brokers, Delegated and Non-Delegated Correspondents with origination from start to finish, forming lifetime partnerships.
- Stayed current on industry trends, market conditions, and competitor offerings to continuously refine sales approach for maximum effectiveness for demand generation
- Exceeded sales targets consistently by implementing effective lead generation strategies and maintaining a robust pipeline of mortgage applications.
- Enhanced client satisfaction levels by proactively addressing concerns and resolving issues throughout the loan process.
- Expanded professional network through active participation in industry associations, conferences, workshops, and seminars.
- Conducted rigorous credit analysis and risk assessments to ensure loan viability, reducing default rates for the company.
- Optimized workflow efficiency by utilizing advanced CRM systems to manage client information, track progress on applications, and schedule follow-up activities accordingly (using Salesforce as primary CRM)
Senior Mortgage Banker
Quicken Loans Inc.
03.2019 - 09.2021
- Originate mortgages based off of client qualifications through Federal and state guidelines
- Utilize underwriting system to pre approve the loan
- Build rapport with client guiding them through the process of the loan application from beginning through closing
- Maintain pipeline of business through utilization of CRM system (Salesforce).
- Consistently met or exceeded established sales goals by developing a strong referral network with real estate professionals and past clients, creating demand generation.
- Managed pipeline efficiently to meet strict deadlines for loan applications, underwriting, and funding.
- Conducted comprehensive financial analysis on applicants, ensuring accurate assessment of creditworthiness for loans.
- Collaborated with underwriters to expedite loan approvals while adhering to stringent lending guidelines.
- Optimized workflow processes within the team to reduce turnaround times for loan approvals and closings.
Sales and Leasing Consultant
Suburban Toyota
07.2016 - 03.2019
- Product demonstration and Customer service for the Sale or Lease of a New or used vehicle
- Creating the best scenario for the business and customer to offer the best deal on a case by case basis
- Building a portfolio of business and facilitation transactions for the completion of the sale and delivery of vehicle.
- Increased sales volume by developing strong relationships with clients and consistently meeting or exceeding sales targets.
- Supported efficient lease administration by preparing documentation accurately and promptly, ensuring timely execution of agreements.
- Managed lead tracking by making contact and following up on leads generated through marketing efforts, utilizing Salesforce to manage pipeline.
- Analyzed current market conditions and competitor information to develop and implement marketing plans and projects for existing assets and Demand Generation.
Sales Specialist
Comcast
10.2014 - 07.2016
- Rebundle and resell Comcast products and services door to door specializing in xfinity Home, Retaining customers by offering better Value for services, resolve customer issues, providing a more direct contact to customer and improving customer service experience
- Time management.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
- Implemented CRM tools (SalesForce) to track client interactions, optimizing follow-up procedures for better results.
- Conducted market research to identify new business opportunities and emerging trends, driving company growth.
- Created and implemented sales strategies to successfully meet company targets and for demand generation.
Customer Account Executive (Retention)
Comcast
04.2013 - 10.2014
- Handle customer accounts, obtain payments, review billing, trouble shooting, Retaining customers that were unhappy with price or service, sell the value of Comcast products and services, create resolutions and escalate to proper departments to resolve all issues without being dependent on supervisor.
Teller
Bank of America
08.2012 - 03.2013
- Handle customer transactions, keeping finances protected and preventing money laundering
- Offering services that will build customer relationships, providing the best services possible to completely satisfy customer's needs and concerns with finances.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
Team Trainer
Kentucky Fried Chicken
08.2009 - 03.2013
- Training new employees
- Suggestive and upgrade sales
- Cashier
- Maintenance
- Cooking
- Stock and Inventory.
Education
No Degree -
Wayne State University
High School Diploma -
Springfield High School Of Science And Technology
Springfield, MA06.2004
Skills
- Mortgage Loan
- Lending
- Sales
- Consultative Selling
- Retention
- Lead Generation
- Phones
- Customer Service
- Product Demos
- Door-to-Door Experience
- Banking
- Credit Analysis
- Account Management
- Salesforce, Hubspot
- Business Development
- Order Entry
- Live Chat
- Customer service
- Communication skills
- Live chat
- CRM software
- Direct sales
- Typing
- Product demos
- EDI
- Business development
- Credit analysis
- Account management
- Cold calling
- B2B sales
- Order entry
- Cash handling
- Customer support
- Mac OS
- Cadence Tools- Sales Loft, Outreach io
Certification
- Mortgage Loan Originator
- Driver's License
Additional Information
Microsoft Systems basic knowledge. Communication. Sales. Installation of technical systems. Cabling
Assessments
Sales skills, Proficient, 10/01/21
Timeline
Sales Development Representative
TANGO
03.2023 - Current
Customer Account Specialist
Cabinetworks Group
12.2022 - 03.2023
Wholesale Mortgage Account Executive
FlagStar Bank
01.2022 - 09.2022
Senior Mortgage Banker
Quicken Loans Inc.
03.2019 - 09.2021
Sales and Leasing Consultant
Suburban Toyota
07.2016 - 03.2019
Sales Specialist
Comcast
10.2014 - 07.2016
Customer Account Executive (Retention)
Comcast
04.2013 - 10.2014
Teller
Bank of America
08.2012 - 03.2013
Team Trainer
Kentucky Fried Chicken
08.2009 - 03.2013
No Degree -
Wayne State University
High School Diploma -
Springfield High School Of Science And Technology
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