Summary
Overview
Work History
Education
Skills
Timeline
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Christopher Williams

Charlotte,NC

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

4
4
years of professional experience

Work History

Account Manager

Outliers Consulting Solutions
04.2023 - Current
  • Educated clients on new products or services to increase customer engagement with brand.
  • Evaluated client needs and developed tailored solutions to increase positive customer ratings.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Contributed to team objectives in fast-paced environment.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Went to National Convention in Austin, Texas after only having been working for 3 months due to my merits
  • Managed over 70 customer interactions daily

Ranger

Philmont Scout Ranch
05.2022 - 08.2022
  • Took kids on a potentially life changing trip in the New Mexican wilderness, and helped them feel comfortable being uncomfortable
  • Disseminated information about hazardous conditions, emergencies and accidents via telephone and radio to promote public safety.
  • Educated public on fire safety, prevention and protection techniques.
  • Enabled clients to thrive in an unfamiliar environment using a system that I learned in a week and perfected over a summer

Intern

Belfor
05.2021 - 08.2021
  • Completed research, compiled data, updated spreadsheets, and produced timely reports.
  • Gathered, organized and input information into digital database.
  • Assisted in implementing a new project throughout the branch
  • Learned basics of Restoration

Intern

Rodgers Builders
05.2019 - 08.2019
  • Observed safety regulations on job sites to minimize accidents.
  • Managed safe and efficient use of tools and equipment on construction sites.
  • Followed instructions and safety protocols to prevent accidents and injuries.
  • Helped present a collection of warranties and manuals over 3 projects to the owners to ease them in the transition period of using their building

Education

Bachelor of Science - Construction Management

Western Carolina University
Cullowhee, NC

Skills

  • Memorization
  • Client Rapport-Building
  • Adjusting to Environments
  • Upselling to clients
  • Issue Resolution
  • Product and Service Sales
  • Time Management
  • Staff Management
  • Account Management
  • Revenue Retention
  • Prospecting and Cold Calling
  • New Account Creation

Timeline

Account Manager

Outliers Consulting Solutions
04.2023 - Current

Ranger

Philmont Scout Ranch
05.2022 - 08.2022

Intern

Belfor
05.2021 - 08.2021

Intern

Rodgers Builders
05.2019 - 08.2019

Bachelor of Science - Construction Management

Western Carolina University

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Christopher Williams