Summary
Overview
Work History
Education
Skills
Timeline
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Christopher Williams

Fayetteville,NC

Summary

Motivated server/customer relations professional with engaging personality. Upbeat and friendly while providing fast, high-quality customer service to guests in restaurant settings. Adaptable teamplayer with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

14
14
years of professional experience

Work History

Server

Carolina Ale House
05.2022 - Current
  • Ensuring effective food management and customer service. Inspecting for quality products, food safety.
  • Maximized sales with upselling, promotional items, and recommending personal opinions for food options.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Server

Cracker Barrel Old Country Store
06.2015 - 04.2020
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Consistently worked hard with a fast pace and motivation to ensure timely arrival of food from back of house to guest, for excellent customer service.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Box room assembler

Mountaire Farms Of NC
09.2009 - 03.2010
  • Maintaining an hourly product rate of conveyor belt produce, stacking, and transitioning pallets to desired locations
  • Maintained high-quality standards with thorough inspections of assembled parts.
  • Enhanced workplace safety by maintaining a clean and organized work area at all times.
  • Provided support during troubleshooting processes, identifying potential issues and working collaboratively towards solutions that improved product integrity.
  • Being a valuable team member on and off the clock ensured quality, thorough workflow.
  • Followed safety protocols to maintain safe working environment.
  • Inspected completed products to encourage quality and adherence to company standards.

Education

Associates in Mathematic -

University of North Carolina at Pembroke
01.2009

GED Diploma -

Red Springs High School
01.2007

Skills

  • Order Management
  • Point of Sale Operation
  • Food Safety Practices
  • Cash Handling
  • Service Prioritization
  • Memory Retention
  • Positive Attitude
  • Stress Management
  • Excellent Communication
  • Exceptional Customer Service
  • Conflict Resolution
  • Strong Work Ethic
  • Quick learner/strong initiative

Timeline

Server

Carolina Ale House
05.2022 - Current

Server

Cracker Barrel Old Country Store
06.2015 - 04.2020

Box room assembler

Mountaire Farms Of NC
09.2009 - 03.2010

Associates in Mathematic -

University of North Carolina at Pembroke

GED Diploma -

Red Springs High School

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Christopher Williams