Christopher Williams

• Organized promotional events to attract new members and retain existing ones.
• Monitored inventory levels and ordered supplies as needed.
• Coordinated weekly staff meetings to discuss upcoming events, promotions, and customer service initiatives.
• Implemented training programs designed to improve employee knowledge about club services and products available.
• Facilitated communication between departments regarding scheduling changes or staffing needs.
• Developed and implemented operational policies and procedures to ensure compliance with company standards.
• Scheduled and managed staff, ensuring proper coverage for all shifts.
• Managed payroll process including tracking hours worked by staff members and calculating wages due.
• Conducted regular inspections of facilities to ensure cleanliness standards were met.
• Recruited, interviewed, hired, trained and supervised personnel in accordance with established guidelines.
• Developed strategies for increasing revenue opportunities through improved services or products offered.
• Resolved customer complaints or escalated them as appropriate while maintaining a positive attitude.

• Responsible for running the Planet Fitness group fitness program (PE@PF). This includes assisting new members in the achievement of their fitness goals by designing a simple workout program and instructing them on the proper use of equipment.
• Communicated with clients to determine goals and performed client assessments.
• Arranged motivational exercise programs to promote healthy lifestyle choices.
• Consult with members regarding their fitness history, medical conditions and their fitness goals as well as instructing them on how to properly and safely use the equipment.
• Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
• Create bi-weekly updates consisting of a variety of exercises.
• Assist in front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions. Check members into the system. New member sign-up. Take prospective members on tours. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

• Led, instructed and motivated individuals during cardiovascular exercise, strength training and stretching activities.
• Communicated with clients to determine goals and performed client assessments.
• Arranged motivational exercise programs to promote healthy lifestyle choices.
• Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
• Studied multiple programs to provide health education, wellness and fitness program development to clients.
• Assisted clients with developing reasonable diets and nutritional guidelines.
• Secured contracts with local school districts to provide athletic training to students.
• Increased customer base through door-to-door canvassing and initiating cold calls.

• Oversaw membership data system to keep information updated and complete.
• Welcomed both new and existing members to organization by delivering kind greeting upon entrance.
• Developed marketing materials identifying upcoming events, activities and helpful information for distribution to members.
• Promoted effective issue resolution regarding employees or members through active listening and dynamic communication skills.
• Coached and mentored all employees to be engaging, pleasant and helpful to new and existing members, which improved service expectations.
• Acquired new customers through social media, grassroots marketing efforts and new member orientations, achieving increase of [Number]%.
• Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
• Scheduled service appointments at customer convenience, building rapport and maintaining client relationships.
• Promptly responded to customer inquiries and resolved complaints to promote loyalty.
• Improved service quality and increased sales by developing strong knowledge of company's products and services.
• Led, instructed and motivated individuals during cardiovascular exercise, strength training and stretching activities.
• Communicated with clients to determine goals and performed client assessments.
• Arranged motivational exercise programs to promote healthy lifestyle choices.

Greet members, prospective members and guests, providing exceptional customer service.
Handle all front desk related activities including:
Answer phones in a friendly manner and assist callers with a variety of questions.
Check members into the system.
New member sign-up.
Take prospective members on tours.
Facilitate needed updates to member’s accounts.
Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
Assist in maintaining the neatness and cleanliness of the club.

Develop leads, schedule appointments, identify customer needs, and
market appropriate products and services.
Establish customer relationships and follow up with customers, as
needed.
Work with the agent to establish and meet marketing goals.
Maintain a strong work ethic with a total commitment to success each
and every day.
Adaption of skills necessary to operate a busi

• Coached, trained and mentored new team members and manager trainees.
• Created and offered additional materials to enhance training.
• Explained goals and expectations required of trainees.

We’re a community of fathers and mothers, neighbors and friends, researchers and caregivers, passionate about an America that’s free of heart disease and stroke. Each day, we work together to advocate for heart-healthy and stroke-smart communities through legislative and regulatory policies in our cities, states and across the country.

• Provide motivation for sales team for excellence and increased sales.
• Mentor and develop sales team increase customer retention.
• Provide coaching to associates & secondary leaders in a timely manner.
• Partner with ASM/ASOM to successfully launch new products.
• Ensure all employees are properly trained on new products, services and promotions.
• Utilize consultative selling skills to solve customer problems/needs.

• Review and revise orientation for product and sales training materials.
• Create training sessions.
• Review staff job skills results to develop and implement new product training.
• Originate display ideas - craft merchandise displays and showcase for consumers.
• Prepare sales and consumer reports.
• Analyze sales information and establish action plan.
• Identify, Investigate, and Resolve customer dissatisfaction reports.

• Provide customers with the latest and greatest technology.
• Attain sales goals.
• Establish business growth.

• Provide customers education on technology updates for AT&T products and services.
• Coach and train staff with updates on equipment and promotions.
• Reach monthly sales goals.

• Peer development as a coach and trainer Provide updated technological information to customers in the following areas:.
• Electronic equipment, (various TV, including plasma, DLP, etc., audio systems, etc.).
• Computers, monitors, laptops and notebooks.
• Cell phones, Ipods, digital cameras, etc.

• Guided clients on proper nutrition and exercise habits
• Guided clients in safe exercise, taking into account individualized physical limitations
• Devised new programs and monitored client progress
• Encouraged clients to engage in group fitness classes and other gym activities to meet fitness goals
• Watched clients during exercises and assisted with exercises
• Developed routines to avoid injuries, maximize effort and facilitate client attainment of personal fitness goals
• Re-racked weights and maintained neat, organized and clean club
• Administered various fitness assessments to measure client progress
• Prepared teaching area for each class and returned all equipment to storage after classes
• Checked all gym equipment for proper use and function
• Participated in club promotions to recruit new members and increase club sales
• Recorded training sessions and maintained package rates for each client
• Contributed to 100% increase in sales for personal training department

• Supervise electronic department and staff.
• Update team members on technology and store promotions.
• Manage training curriculum of company goals and objectives.

• Create team work schedules.
• Met daily sales quota.
• Track and maintain inventory.