Christopher Williams
The Colony,TX
Summary
Motivated professional brings strong leadership and planning talents. Proven skills in building and directing strong teams to achieve challenging objectives. Deep understanding of industry practices and market conditions.
Overview
27
27
years of professional experience
Work History
Director of Operations
All Points of Texas
Grand Prairie, TX
12.2022 - 08.2024
- Maintained budgeting documents for accurate tracking of expenses.
- Developed and implemented operational strategies to improve efficiency and reduce costs.
- Identified areas where process improvements could be made resulting in increased productivity.
- Negotiated contracts with suppliers ensuring best value pricing options were secured.
- Provided leadership and guidance to subordinate managers and supervisors.
- Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
- Enhanced customer service and satisfaction through policy and procedural changes.
Warehouse Manager
Armstrong Relocation
Carrollton, TX
09.2021 - 12.2022
- Maintained up-to-date knowledge of safety regulations and ensured compliance with them at all times.
- Developed strategies to optimize workflow processes in order to maximize productivity.
- Ensured that all orders were accurately fulfilled in a timely manner.
- Established procedures for receiving, storing, handling hazardous materials safely.
- Monitored staff performance, identified areas for improvement, and provided training as needed.
- Conducted periodic audits of the warehouse environment to identify any potential hazards or risks.
- Planned and implemented efficient warehousing systems for incoming and outgoing goods.
- Analyzed data from production reports to identify trends or opportunities for improvement.
- Utilized inventory management software to track stock levels and maintain accurate records.
Director of Operations
Move Solutions Ltd
Dallas , TX
06.2007 - 06.2020
- Developed and implemented operational strategies to improve efficiency and reduce costs.
- Prepared detailed reports outlining operational results on a regular basis.
- Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
- Coordinated activities between different departments to ensure successful completion of projects.
- Developed and implemented operational policies and procedures to improve efficiency.
- Developed training programs for new employees as well as existing staff members.
- Created policies and procedures for improved workflow processes.
- Provided leadership and guidance to subordinate managers and supervisors.
- Managed day-to-day operations of a large staff in multiple departments.
- Oversaw personnel by commending or initiating promotions, transfers and disciplinary measures.
Local Operations
Daryl Flood Relocation & Logistics
Coppell, TX
05.2003 - 05.2007
- Developed and implemented local transportation plans to ensure efficient and cost-effective operations.
- Assisted with training new employees on safe driving practices as well as proper use of equipment used during transportation operations.
- Identified opportunities for improvements in current systems or processes related to transport operations.
- Resolved customer complaints in a timely manner while maintaining high levels of customer satisfaction.
- Collaborated with other departments to ensure that all necessary resources were available for effective local transport operations.
- Established standards of service quality, safety protocols, and operating procedures in accordance with applicable laws and regulations.
- Resolved customer complaints related to local transport issues in a timely manner.
OTR Truck Driver
Daryl Flood Relocation & Logistics
Coppell, TX
08.1997 - 05.2003
- Loaded and unloaded freight in a safe and timely manner.
- Interacted regularly with dispatchers to receive instructions about deliveries or pick-ups.
- Communicated effectively with customers, dispatchers, vendors, co-workers, management personnel.
- Resolved customer complaints regarding services rendered or goods delivered in a timely manner.
- Maintained accurate logs of working hours using electronic on-board recorder systems.
- Managed time efficiently to ensure timely deliveries were made within established parameters.
- Adhered strictly to safety requirements set forth by company policies and government regulations.
- Documented and maintained daily logs, expense reports, trip reports and inspection reports.
Education
Not Complete - Business
University Of Pheonix
Dallas, TXSkills
- Strategic Planning
- Process Improvement
- Operations Oversight
- Capital Spending
- Strategic planning and execution
- Schedule oversight
Sales
- Proficient in all ares of sales and customer negotiation.
- Confident sales member with high closing ratios.
- Strong customer commitment.
- Industry expert in both O&I and House hold goods.
References
References available upon request.
Timeline
Director of Operations
All Points of Texas
12.2022 - 08.2024
Warehouse Manager
Armstrong Relocation
09.2021 - 12.2022
Director of Operations
Move Solutions Ltd
06.2007 - 06.2020
Local Operations
Daryl Flood Relocation & Logistics
05.2003 - 05.2007
OTR Truck Driver
Daryl Flood Relocation & Logistics
08.1997 - 05.2003
Not Complete - Business
University Of Pheonix
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