Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Languages
Timeline
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Christopher Williams

Fort Bliss,TX

Summary

Proactive Quartermaster and Chemical Equipment Repairer with strong background in customer service and sales. Demonstrated expertise in resolving disputes, enhancing customer satisfaction, and mentoring team members. Offering critical thinking, problem-solving abilities, and extensive experience in transportation management and fleet operations to drive success. Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed, and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact. Experienced Customer Service Representative with 4 years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Quartermaster and Chemical Equipment Repairer

Army
09.2020 - 09.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Implemented rewards program that encouraged repeat business and strengthened customer relationships.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.

Driver Laborer

Youngstown Street Department
10.2017 - 09.2020
  • Demonstrated flexibility in adjusting schedules or adapting plans according to changing circumstances.
  • Established rapport with colleagues from diverse backgrounds, fostering a collaborative work atmosphere.
  • Reduced fuel costs with efficient route planning and adherence to speed limits
  • Enhanced efficiency by effectively managing time spent at job sites and during travel between locations.

Education

Associate of Arts - Accounting

American Military University
303 West 3rd Ave Ranson , Wv 25438
11.2024

Commercial Driver License (CDL) -

Ttds
1688 N Pricetown Rd, Diamond, Oh 44412
01.2016

High School Diploma -

Libery High School
1 Leopard Way, Youngstown Ohio 44505
06.2006

Skills

  • Shipping and receiving
  • Warehouse Operations
  • Data Entry
  • Pr
  • Report Writing
  • Distribution Strategy
  • Transportation Management
  • Critical Thinking
  • Active Listening
  • Problem-solving abilities
  • Customer Service

Accomplishments

  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Cashier - Achieved highest Number of new credit accounts opened within one-month period.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Achieved [Result] through effectively helping with [Task].
  • Collaborated with team of [Number] in the development of [Project name].
  • Documented and resolved [Issue] which led to [Results].
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Achieved [Result] by introducing [Software] for [Type] tasks.

Affiliations

  • american accounting association
  • united states army

Certification

  • CSP - Certified Sales Professional
  • CPSP - Certified Professional Sales Person

Languages

English
Full Professional

Timeline

Quartermaster and Chemical Equipment Repairer

Army
09.2020 - 09.2024

Driver Laborer

Youngstown Street Department
10.2017 - 09.2020

Associate of Arts - Accounting

American Military University

Commercial Driver License (CDL) -

Ttds

High School Diploma -

Libery High School
Christopher Williams