Summary
Overview
Work History
Education
Skills
Additional Information
Awardsrecognition
Personal Information
Volunteer Experience
Timeline
Generic

Christopher Williams

Montgomery,AL

Summary

Energetic and passionate college student working towards a Bachelor’s degree in Microbiology. Seeking an entry level position in the field of Information Technology (IT) with the focus on customer service/helpdesk. Aiming to use my college knowledge to solve real life IT problems. Professional experience working in environments demanding quick thinking, customer service, and interpersonal skills. Hardworking, discreet, and ethical. Strong sense of integrity. Detail-oriented, and able to multi-task. Confident and poised in interactions with others.

Overview

7
7
years of professional experience

Work History

Merchandise Service Coordinator/Manager

ULTA
01.2014
  • Confirmed complete discretion and strict confidentiality of client records and transactions using state of the art electronic data security and support systems
  • Created a positive sales and service environment through employee clarity, simplicity and guidance to customers
  • Oversaw personnel issues including hiring, performance rating, salary actions, dispute resolutions and disciplinary proceedings
  • Actively participated in business development and civic activities
  • Implemented policies regarding check cashing and withdrawals from accounts and safe deposit boxes to insure client confidentiality and transaction security
  • Monitored teams calls for coaching and training secessions
  • Deliver STATS and set goals to assist in upward advancement
  • Assist guest through phone, email to resolve their questions or concerns
  • Maintained and updates customer information as necessary
  • Calmly attempts to resolve and de-escalate any issues
  • Escalated calls to supervisor when necessary and appropriate
  • Responded to requests for assistance and/or possible processing of order reship, refund and point adjustment
  • Tracked call-related information for auditing and reporting purposes
  • Provided feedback reports on call issues related to downtime and/or training issues.

Manager

RUE 21
01.2013 - 01.2014
  • Built a loyal base of customers who return to the store for service, support, and future purchases of products, services, and accessories
  • Conducted constant store and merchandise rearrangement to maximize visual attraction for promotions and drive store sales
  • Maintained merchandising and store cleanliness while remaining educated on products and services in a rapidly changing environment
  • Operated cashier stand to help customers efficiently and processed coupons and rewards to benefit customers when appropriate
  • Grew sales by building strong and influential relationships
  • Maintained inventory by restocking shelves with products from replenished inventory, reviewed inventory levels daily, and created new invoices to reorder when levels appeared low
  • Helped store management with special promotions by setting up displays at aisle ends, checking daily on special promotions, reviewed customer feedback to special promotions; forwarded back to management; removing promotions at the end of the special promotion period intelligence threat actors.

Sales Associate

KAY Jewelers
01.2011 - 01.2014
  • Maintained high-value merchandise and managed jewelry displays
  • Provided excellent customer service in high volume environment by designing and describing merchandise while explaining use, operations, and care of customer merchandise
  • Directed sales efforts and monitored customer satisfaction by promptly addressing complaints and using each instance as a training opportunity for self and other sales associates
  • Maintained guest accounts, receiving/updating information, receiving payments
  • Inventory control: Receiving in packages, sending of merchandise, and making sure merchandise is displayed properly.

Server

Red Robin
01.2007 - 01.2011
  • Performed guest service by taking orders, serving food and beverages to the customers promptly
  • Practiced safe food and beverage handling and clean up at all times
  • Safely handle food prep equipment such as knives, coffee maker, ice tea machine, etc
  • Explain menu items and terms and provides suggestions to customers when asked
  • Handled cash, pre-bus and bus tables, inputted orders accurately into computer systems
  • Assist with side-work of rolling silverware, filling salt and pepper shakers and perform light restaurant cleaning
  • Able to communicate and interact with guests - handle crowds and put guests at ease.

Education

Bachelor of Microbiology -

University of Alabama
Montgomery, AL
01.2025

High School
Montgomery, AL
05.2007

Skills

  • Microsoft Office Suite
  • Analytical Skills
  • Problem Solving
  • Customer Service
  • Telephone Reception
  • Filing and Data Archiving
  • Analysis
  • Database research
  • Microsoft Excel
  • Outlook
  • Scheduling
  • Management
  • Merchandising
  • Book Keeping
  • Inventory
  • Date Entry

Additional Information

Provided support for blood drives, as well as offering ideas for new ways to involve the community in Red Cross activities., Received Spirit of the Community Award in high school., Participant in Explorers Program for students interested in a future in medicine held in Baptist East

Awardsrecognition

Selected as an intern with Dr. McCloud, Dr. Jernigan, and Dr. Taylor at Mulberry Medical and observed patient care and future advancements in medicine.

Personal Information

Work Permit: Authorized to work in United States for any employer

Volunteer Experience

American Red Cross, Participated in numerous blood drive events

Timeline

Merchandise Service Coordinator/Manager

ULTA
01.2014

Manager

RUE 21
01.2013 - 01.2014

Sales Associate

KAY Jewelers
01.2011 - 01.2014

Server

Red Robin
01.2007 - 01.2011

Bachelor of Microbiology -

University of Alabama

High School

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Christopher Williams