Christopher Williams
Park Hills,MO
Summary
Dynamic Service Manager with a proven track record at Crystal Heating & Cooling, excelling in productivity monitoring and strategic business planning. Skilled in enhancing customer satisfaction and resolving complaints effectively. Proficient in using Service Titan, I successfully led teams to improve service delivery and fostered strong customer relationships.
Overview
24
24
years of professional experience
Work History
Service Manager
Nicholson Heating and Air
03.2024 - Current
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Met with customers to discuss service needs and offer available solutions.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Instruct service technicians on job duties, guide them with troubleshooting.
- Selling equipment and parts to customers.
- Selling maintenance plans.
Service Manager
Crystal Heating & Cooling
05.2001 - 03.2024
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Met with customers to discuss service needs and offer available solutions.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Implemented strategies to increase customer service satisfaction ratings.
- Resolved customer complaints in professional and timely manner.
- Monitored service staff performance and provided feedback for improvement.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Negotiated with vendors to secure best prices for parts and supplies.
- Analyzed service reports to identify areas of improvement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Education
Associate of Applied Science - HVAC
Linn State Technical College
Linn, MO05-2000
Skills
- FLUENT IN [LANGUAGE]
- Productivity monitoring
- Supply procurement
- Strategic business planning
- Sales
- Ordering supplies and equipment
- Knowledge in using Service Titan computer program for HVAC
- Run KPI's on technicians
Timeline
Service Manager
Nicholson Heating and Air
03.2024 - Current
Service Manager
Crystal Heating & Cooling
05.2001 - 03.2024
Associate of Applied Science - HVAC
Linn State Technical College
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