Christopher Williams
Killeen,TX
Summary
Accomplished housekeeper with experience at Hilton Garden Inn Hotel, enhancing guest satisfaction through meticulous room maintenance and efficient team collaboration. Proven ability in inventory management and customer service, ensuring operational excellence. Skilled in using cleaning equipment safely and effectively, contributing to a 20% increase in room turnover efficiency.
Overview
8
8
years of professional experience
Work History
Housekeeper
Hilton Garden Inn Hotel
07.2021 - 05.2025
- Maintained cleanliness and organization of guest rooms and common areas to enhance guest satisfaction.
- Utilized cleaning chemicals and equipment in accordance with safety protocols to ensure compliance.
- Assisted in training new staff on proper cleaning techniques and hotel standards for operational efficiency.
- Conducted regular inspections of rooms to identify maintenance issues, reporting promptly to management.
- Maintained cleanliness and organization of guest rooms, ensuring high standards of hygiene.
- Operated cleaning equipment effectively, adhering to safety protocols and operational guidelines.
- Assisted in inventory management, tracking supplies and notifying management of shortages.
- Collaborated with team members to optimize room turnover efficiency during peak times.
- Responded promptly to guest requests for additional amenities or housekeeping services.
- Conducted thorough inspections of rooms post-cleaning to confirm quality assurance standards were met.
- Implemented best practices for waste disposal and recycling in compliance with hotel policies.
- Trained new staff on cleaning procedures and operational protocols to maintain service consistency.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Dusted picture frames and wall hangings with cloth.
- Adhered to professional house cleaning checklist.
Stocker
H-E-B Distribution Center
03.2017 - 05.2021
- Organized and stocked shelves to ensure product availability and visual appeal.
- Assisted in inventory management by labeling and arranging merchandise efficiently.
- Maintained a clean and safe work environment adhering to safety protocols.
- Collaborated with team members to optimize stock levels and replenish supplies promptly.
- Monitored product expiration dates, removing outdated items from shelves regularly.
- Supported customer inquiries by providing information about product locations and features.
- Utilized equipment such as pallet jacks and hand trucks for efficient stock movement.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Adapted quickly to new tasks and procedures while learning store operations effectively.
Education
High School Diploma -
Crenshaw High School
Los Angeles, CA06.1997
Skills
- Teamwork
- Housekeeping
- Customer service
- Bathroom cleaning
Accomplishments
- Worked Number overtime hours during the holiday season at the request of management.
- Cleaned up to Number houses per day in accordance with a Number-point checklist.
- Cleaned and replenished supplies for up to Number rooms per shift.
- Promoted to Job Title for exceeding company goals and expectations for Number months.
- Cleaned an average of Number homes per day.
- Achieved Result by completing Task with accuracy and efficiency.
Timeline
Housekeeper
Hilton Garden Inn Hotel
07.2021 - 05.2025
Stocker
H-E-B Distribution Center
03.2017 - 05.2021
High School Diploma -
Crenshaw High School
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