Christopher Williams
Dallas
Summary
Versatile and results-driven manager with 10+ years of experience in operational risk management, team leadership, and project execution across the financial services industry. Recognized for building and optimizing risk control frameworks, leading cross-functional teams, and driving process improvements that enhance compliance, reduce exposure, and improve efficiency. Skilled in translating complex data into actionable strategies and partnering with stakeholders at all levels to deliver solutions aligned with business objectives and regulatory requirements. A strong communicator and strategic thinker committed to fostering high-performing teams and delivering measurable outcomes.
Overview
15
15
years of professional experience
Work History
Game Day Manager
Legends
06.2018 - Current
- Lead bar operations and staff management across high-traffic sports and entertainment events.
- Train and coach new hires while enforcing performance and compliance standards.
- Oversee scheduling, staff, and daily operations, including cash handling and health code compliance.
- Maintain inventory records to ensure accurate budgeting and replenishment.
- Resolve customer concerns swiftly to maintain high service standards.
Business Execution Consultant IV
TEKsystems
03.2024 - 09.2024
- Supported Wells Fargo’s enterprise-level Risk and Control Self-Assessment initiatives.
- Partnered with stakeholders to define RAU scopes, business objectives, and deliverables.
- Facilitated daily syncs to track progress, gather feedback, and align project outcomes.
- Delivered process improvement recommendations and drafted updated policies.
- Organized project documentation meetings, ensuring content management tools.
Operational Risk Manager, AVP
Citibank
07.2021 - 11.2023
- Authored and maintained operational risk procedures and control documentation.
- Reduced risk exposure by 15% through leading risk reviews and trend analyses across 62 individual controls within Mortgage Originations.
- Delivered compliance training sessions and advised on internal policy development.
- Reported key risk metrics and incident investigations to Senior Leaders.
- Supported enterprise readiness for audits and control testing.
Operational Risk Analyst II
Citibank
06.2016 - 07.2021
- Developed and monitored risk control processes for Consumer and Small Business platforms.
- Increased project efficiency by 15% by leading independent monitoring reviews with 5 geographically dispersed teams.
- Conducted monthly meetings to align control owners on issues and remediation efforts.
- Ensured regulatory compliance by managing control gap closures and audit follow-ups.
Loss Mitigation Specialist
Citibank
02.2011 - 06.2016
- Improved loan recovery rate by 15% by evaluating borrower financials for loss mitigation eligibility.
- Improved foreclosure prevention success rate by 15% by advising clients on property retention solutions.
- Provided end-to-end guidance through loan modification and resolution processes.
- Managed outreach initiatives targeting delinquent accounts.
Education
Bachelor of Arts - Business Administration and Management
Morehouse College
Atlanta, GA07.2009
Skills
- Operational Risk Management Risk Governance
- Risk & Control Self-Assessment (RCSA)
- Regulatory Compliance
- Risk Assessment
- Risk Reporting (KRI)
- Process and Procedure Development
- Process Improvement
- Critical Analysis
- Stakeholder Engagement
- Team Leadership
Timeline
Business Execution Consultant IV
TEKsystems
03.2024 - 09.2024
Operational Risk Manager, AVP
Citibank
07.2021 - 11.2023
Game Day Manager
Legends
06.2018 - Current
Operational Risk Analyst II
Citibank
06.2016 - 07.2021
Loss Mitigation Specialist
Citibank
02.2011 - 06.2016
Bachelor of Arts - Business Administration and Management
Morehouse College
STRENGTHS
- Operational Risk Expertise: Proven ability to build, implement, and enhance risk control frameworks that support audit readiness and regulatory compliance.
- Strategic Communication: Skilled in delivering complex concepts clearly to cross-functional teams, stakeholders, and senior leadership.
- Leadership & Team Development: Adept at building high-performing teams through mentorship, training, and performance management.
- Process Optimization: Track record of improving operational efficiency by streamlining procedures and eliminating redundancies.
- Stakeholder Collaboration: Strong ability to align business units around risk priorities and facilitate decision-making with legal, compliance, and product teams.