Christopher Willis
Edgewater,MD
Summary
Experienced Warehouse Operations Manager with a strong background in Warehouse Management, Supply Chain and Inventory Control, skilled in budget controls, LEAN principles, and leadership development. Proficient in ERP systems and data analysis.
Overview
22
22
years of professional experience
Work History
Corporate Inventory Control Manager
Capital Electric Supply
03.2021 - Current
- Build reporting systems to gate keep potential inventory control issues.
- Improved inventory accuracy by implementing a robust cycle counting program and refining warehouse organization strategies.
- Conducted regular audits of inventory levels to identify discrepancies, taking corrective action when necessary to maintain accurate records.
- Maintain Inventory accuracy in a high volume, $60 million operation
- Process design, communication, and implementation across 40+ business units
- Oversee customer returns and financial impacts
- Manage $10 million vendor return program, annually
- Responsible for training branch leadership across company footprint
Warehouse Manager
Giant
01.2020 - 04.2020
- Oversaw all production, quality control and material handling operations and made improvements as needed
- Monitored production and quality to mitigate loss and increase efficiency
- Scheduled all warehouse employees and supervised resource allocation to ensure efficient operations
- Monitored daily shipping, handling and receiving to promote smooth operations within warehouse
- Increased productivity through cross-training and thorough training of both current employees and new hires.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
Service Manager
Acura of Laurel
01.2019 - 01.2020
- Built client rapport while accurately processing repair documentation
- Documented and scoped actions taken to resolve issues after service calls
- Capitalized on opportunities to enhance customer experiences and bring in repeat business
- Routinely prepared and evaluated CRM reports to identify problems and areas for improvement
- Achieved high sales percentage with consultative, value-focused customer service approach
- Achieved top satisfaction, retention, and referral rankings on consistent basis
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
Warehouse Operations Manager
Nordstrom, Inc
03.2002 - 01.2019
- Scheduled shifts for employees ensuring appropriate staffing for each shift across all positions
- Managed daily warehouse operations, resulting in reduced waste and optimized space utilization.
- Successfully managed high-volume periods by allocating resources efficiently and maintaining a smooth workflow, ensuring timely delivery of products.
- Promoted performance improvements by coaching, counseling and disciplining personnel and appraising job results
- Increased productivity through cross-training and thorough training of both current employees and new hires
- Efficiently dealt with changes, delays and unexpected events to ensure customers received products on time
- Applied schedule, organizational and routing knowledge to enhance delivery planning
- Coordinated maintenance on physical condition of warehouse and equipment, routinely assessing each for needed repairs, updates, or replacements
- Trained staff on material handling processes to reduce shipping times
- Planned and optimized warehouse work processes to improve fulfillment system efficiency
- Managed an $20 million labor and supply budget per year
- Managed vendor relationships to support supply chain and maintain product quality
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones
- Satisfied reporting requirements with timely and accurate logging of daily activities.
Education
Supply Chain Strategies, Bachelors -
Capitol Technology University
06.2014
Business Administration, Associates -
Anne Arundel Community College
06.2012
Skills
- Budget Controls
- Data Analysis
- Warehouse Operations
- Inventory optimization
- Operations Management
- Demand forecasting
- Staff Training
- Work Scheduling
- Cycle counting
- Cost Reduction
- SOP Writing
- Problem-solving abilities
- Critical Thinking
- Organizational Skills
- Logistics Analysis
Awards
- 05/2016, Manager of the Year, Nordstom, Inc
- 01/2018, Nordstrom Mentor Award, Nordstrom, Inc
Timeline
Corporate Inventory Control Manager
Capital Electric Supply
03.2021 - Current
Warehouse Manager
Giant
01.2020 - 04.2020
Service Manager
Acura of Laurel
01.2019 - 01.2020
Warehouse Operations Manager
Nordstrom, Inc
03.2002 - 01.2019
Supply Chain Strategies, Bachelors -
Capitol Technology University
Business Administration, Associates -
Anne Arundel Community College
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