Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Christopher Willis

Fresno,CA

Summary

Dynamic professional with a proven track record in handling sensitive materials and optimizing delivery routes, as demonstrated at M.S.I Solutions. Skilled in route planning and maintaining confidentiality, I excel in improving efficiency and customer satisfaction. My leadership in safety and program coordination showcases my ability to manage operations effectively and foster strong relationships.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Medical Courier Contract

M.S.I Solutions
08.2024 - Current
  • Upheld compliance with HIPAA regulations while managing confidential patient information during deliveries.
  • Ensured patient confidentiality by properly handling sensitive medical documents and specimens during transport.
  • Maintained a clean, organized, and safe vehicle environment to ensure the proper handling of medical supplies and equipment.
  • Communicated route progress to management, noting traffic, and construction issues to avoid delays for critical deliveries.
  • Improved customer satisfaction by providing timely updates on shipment status and addressing concerns promptly.
  • Enhanced delivery efficiency by optimizing route planning and adhering to strict schedules.
  • Supported team members during high-volume periods or absences by covering additional routes when necessary.

Program Coordinator

West Care of California
05.2005 - 01.2009
  • Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
  • Established strategic partnerships with external organizations, expanding program reach and impact.
  • Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
  • Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment.
  • Provided exceptional customer service to program participants through prompt response times and attentive assistance with inquiries or concerns.
  • Designed program implementation and maintenance plan.
  • Managed budgets and resources for successful execution of multiple programs simultaneously.
  • Created comprehensive reports on program progress, presenting findings to stakeholders and adjusting strategies as needed.
  • Assisted in the development of grant proposals, securing funding for vital program initiatives.

Owner Operator- Box Truck

Davis Trucking LLC
08.2020 - 06.2024
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
  • Negotiated contracts with vendors to secure favorable terms for the business.
  • Improved safety standards by regularly reviewing protocols and implementing necessary updates.

Safety Specialist

California Resources Corporation
03.2009 - 05.2020
  • Led training courses for employees at all levels.
  • Investigated accidents and incidents, recommending corrective actions to prevent future occurrences.
  • Provided timely guidance and support for employees involved in accidents or near misses, facilitating speedy recovery and return-to-work efforts when appropriate.
  • Increased employee awareness of safety protocols by creating engaging educational materials and presentations.
  • Managed relationships with external vendors supplying PPE or other safety-related products or services, negotiating contracts for maximum cost efficiency without sacrificing quality standards.
  • Enhanced workplace safety by conducting regular inspections and identifying potential hazards.
  • Collaborated with management to develop and enforce safety policies and procedures, resulting in a safer work environment.
  • Wrote reports outlining safety issues and potential correction options.
  • Escorted inspectors and answered questions about facility operations.
  • Reduced employee injuries through the implementation of comprehensive safety training programs.

Education

Certificate - Safety And Risk Management

Calstate Bakersfield Extended Studies
Bakersfield, CA
07.2012

Bachelor Of Business Science - Business Administration

University of Phoenix
Bakersfield, CA
05.2006

Skills

  • Attention to confidentiality
  • Route planning
  • Clean driving record
  • Handling pharmaceutical materials
  • Licensed driver in state
  • Excellent driving skills
  • Safe driving
  • Building physician relationships
  • Heavy lifting

Certification

Safety and Risk Management

Timeline

Medical Courier Contract

M.S.I Solutions
08.2024 - Current

Owner Operator- Box Truck

Davis Trucking LLC
08.2020 - 06.2024

Safety Specialist

California Resources Corporation
03.2009 - 05.2020

Program Coordinator

West Care of California
05.2005 - 01.2009

Certificate - Safety And Risk Management

Calstate Bakersfield Extended Studies

Bachelor Of Business Science - Business Administration

University of Phoenix

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Christopher Willis