Christopher Willoughby
Evansville,IN
Overview
9
9
years of professional experience
Work History
Security Officer
Allied Universal Security Services
10.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
Corrections Officer
VCCC
06.2024 - 10.2024
- Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.
- Supported successful emergency response efforts by participating in regular drills and training exercises.
- Enhanced offender accountability by implementing strict monitoring protocols and enforcing compliance with court-ordered conditions.
- Developed comprehensive knowledge of local resources and service providers, using this information to make informed referrals for offender support.
- Implemented crisis intervention strategies during critical incidents involving offenders or their families, prioritizing safety while seeking resolution.
- Collaborated with community partners to create a network of support services for offenders under supervision, fostering successful reintegration into society.
- Supported offender rehabilitation by identifying individual needs, connecting them to appropriate resources, and tracking progress towards goals.
- Ensured compliance with state policies and procedures by staying up-to-date on regulatory changes affecting community corrections operations.
- Conducted risk assessments to determine the level of supervision required for each offender, adjusting case plans accordingly to ensure optimal outcomes.
- Facilitated group sessions focused on cognitive-behavioral interventions, promoting positive change in offender thinking patterns and behavior.
- Contributed to a positive work culture by supporting colleagues in achieving both individual and team objectives.
- Maintained accurate case records, ensuring timely documentation of all interactions with offenders, service providers, and other relevant parties.
- Demonstrated strong communication and interpersonal skills by building relationships with offenders, their families, and community members to promote successful outcomes.
- Actively participated in professional training sessions and workshops to continuously enhance knowledge and expertise within the field of community corrections.
Asst Store Manager
Arona Sales and Lease
04.2016 - 06.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
Education
High School Diploma -
Central High School
Evansville, IN05-1979
Military Service
United States Air Force
Aircrew Life Support
10/31/1978-09/23/82
United States Army
Forward Observer
6/01/1991-12/16/1997
References
References
Jason Childress
Clean Harbors
Brian Schaefer
(812) 303-7574
Buster Tominac
(812)499-9786
Hector Miro
(562) 449-8963
Timeline
Security Officer
Allied Universal Security Services
10.2024 - Current
Corrections Officer
VCCC
06.2024 - 10.2024
Asst Store Manager
Arona Sales and Lease
04.2016 - 06.2024
High School Diploma -
Central High School
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