Christopher Wilson
Edina,MN
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
General Manager
Office Golf
Bloomington, MN
- Current
- The General Manager (GM) position at Office Golf entails ensuring seamless day-to-day operations to deliver an exceptional guest experience at the largest indoor golf simulator facility in the United States
- Hiring and training employees, monitoring staff performance, and addressing guest feedback promptly to enhance service quality
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Financial management, including analyzing company finances and making necessary deposits, is crucial for maintaining profitability
- Key responsibilities also include managing golf simulators and restaurant aspects, overseeing team members, scheduling, handling food and beverage orders, and maintaining vendor relationships
- The GM is expected to maintain a professional demeanor, actively promote the facility to drive sales, enforce safety regulations, and effectively manage customer complaints.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
Youth, Pool, & Food and Beverage Manager
Interlachen Country Club
Edina, MN
05.2018 - 10.2023
- A Youth, Pool, and Food and beverage Manager at a country club is responsible for overseeing and coordinating various aspects related to youth programs, pool operations, and food and beverage services within the club's premises.
- Youth Program Manager: - Develop and implement engaging and age-appropriate youth programs and activities. - Create a safe and inclusive environment for children and teenagers to participate in recreational and educational programs. - Recruit, train, and supervise staff and counselors to ensure proper care and supervision of youth participants. - Coordinate with parents or guardians to communicate program details, obtain necessary permissions, and address any concerns. - Plan and organize special events, outings, and themed activities to enhance the overall experience for youth members.
- Pool Manager: - Oversee the day-to-day operations of the pool area, including staffing, maintenance, and adherence to safety protocols. - Hire, train, and manage lifeguards and pool attendants to ensure a secure and enjoyable environment for members and guests. - Implement and enforce pool rules and regulations to maintain a safe and orderly atmosphere. - Monitor water quality and cleanliness of the pool, and coordinate maintenance and repairs as needed. - Plan and schedule pool-related events, swim lessons, and aquatic fitness classes.
- Food & Beverage Manager: - Manage and assist in all aspects of the food and beverage department, including restaurants, bars, catering, and special events. - Oversee menu planning, food quality, and presentation to ensure a high standard of culinary experience for members and guests. - Monitor inventory levels, order supplies, and manage vendor relationships to ensure cost-effective operations. - Hire, train, and supervise service staff, maintaining high levels of professionalism and customer service. - Collaborate with chefs, bartenders, and other staff to create and execute seasonal menus and special dining experiences.
- In summary, the Youth, Pool, and Food and beverage Manager plays a crucial role in creating a positive and enjoyable experience for members and guests, whether they are young participants in youth programs, pool enthusiasts, or patrons of the club's dining facilities
- This position requires strong leadership, organizational, and interpersonal skills to effectively manage the diverse responsibilities associated with each area of oversight
- This includes budget building and execution, serving on the clubs leadership team, and finding the path to yes for our members and guests.
- Conducted weekly meetings with staff members to discuss performance goals and areas needing improvement.
- Analyzed sales data from POS systems on a weekly basis in order to track progress against budget targets.
Extended Day Teacher
The Blake School
Wayzata, MN
09.2016 - 05.2018
- As an Extended Day Teacher at our esteemed private school, you will play a crucial role in providing a safe, nurturing, and enriching environment for our students beyond regular school hours
- Your primary responsibility will be to engage with and supervise students during after-school hours, offering a balance of structured activities and free play
- You will foster positive social interactions, assist with homework, and lead age-appropriate educational and recreational activities
- Additionally, you will collaborate closely with fellow educators and parents to ensure seamless communication and a cohesive learning experience for each child
- Your dedication and commitment will contribute significantly to the holistic development and well-being of our students.
Summer Camp Counselor
The Blake School
Hopkins, MN
05.2016 - 04.2018
- A Summer Camp Lead is responsible for overseeing the day-to-day operations of a summer camp program
- This role involves planning, coordinating, and executing various activities and ensuring the safety and well-being of campers.
- The Lead will supervise a team of camp counselors, provide guidance and support, and serve as a point of contact for parents and guardians
- Additionally, they will assist in curriculum development, handle administrative tasks, and contribute to creating a positive and inclusive camp environment
- The Summer Camp Lead plays a crucial role in creating memorable and enriching experiences for campers while maintaining a safe and organized camp setting.
Education
Bachelor's Degree - Entrepreneurship
Normandale Community College
04.2024
Bachelor's degree - Entrepreneurship
University of St Thomas
04.2021
High School Diploma -
Benilde St. Margrets
06.2019
Skills
- Restaurant Experience
- Banquet Experience
- Management
- Leadership
- Budgeting
- Hospitality management
- Childhood development
- Front of House Management
- Quality Management
- Cross-Cultural Communications
- Event Planning
- Supervising Experience
- Profit & Loss
- Labor Cost Analysis
Certification
- CPR Certification
- First Aid Certification
Timeline
Youth, Pool, & Food and Beverage Manager
Interlachen Country Club
05.2018 - 10.2023
Extended Day Teacher
The Blake School
09.2016 - 05.2018
Summer Camp Counselor
The Blake School
05.2016 - 04.2018
General Manager
Office Golf
- Current
Bachelor's Degree - Entrepreneurship
Normandale Community College
Bachelor's degree - Entrepreneurship
University of St Thomas
High School Diploma -
Benilde St. Margrets
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