Christopher Wilson
Austin,United States
Summary
Managing Director at Lux Concierge with extensive experience in operations management and team development. Proven ability to implement strategies that enhance service quality and customer satisfaction. Expertise in budget management and performance assessment, promoting accountability and excellence within teams.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Managing Director
Lux Concierge
Austin, United States
07.2024 - Current
- Directed operations of downtown high-rise community with over 100 staff members.
- Oversaw staffing for front desk and amenity operations to ensure optimal service delivery.
- Assisted in management of 14 communities in downtown Austin and the Domain.
- Mentored directors and staff, fostering professional development and accountability.
- Created and maintained standard operating procedures and general rules for community operations.
- Expanded and managed a diverse portfolio of multiple communities effectively.
- Led luxury service operations for high-profile clients and events.
- Oversaw staff training programs to enhance service delivery standards.
Concierge Director
Lux Concierge
Austin, United States
06.2023 - 07.2024
- Managed and elevated service standards among staff at luxury communities while serving as Director of Concierge Services
- Managed daily operations of concierge services for high-profile clients.
- Supervised concierge team, ensuring excellent customer service and support.
- Implemented training programs to enhance staff skills and service quality.
- Resolved guest inquiries and concerns with professionalism and efficiency.
- Managed all concierge staff, ensuring that they provided exceptional service to guests.
Front of House Manager
Torchy's Tacos
Austin, United States
04.2022 - 03.2023
- Contributed to leadership team managing weekly sales of 85K to 95K.
- Oversaw scheduling and daily labor management to optimize staffing efficiency.
- Managed daily front of house operations to ensure smooth service flow.
- Trained and supervised staff on customer service best practices and food safety.
- Coordinated with kitchen staff to streamline order preparation and delivery.
- Handled customer inquiries and resolved issues to maintain satisfaction levels.
- Implemented inventory control measures for supplies and merchandise management.
- Scheduled shifts and managed employee attendance for optimal coverage.
General Manager
Easy Tiger
, United States
11.2021 - 02.2022
- Ensured efficient operations across restaurant, bar, bakery, and coffee shop.
- Oversaw daily operations to ensure efficient workflow and service quality.
- Led team meetings to discuss goals, address challenges, and share updates.
- Analyzed customer feedback to improve service offerings and enhance satisfaction.
- Supervised and scheduled all front-of-house employees while supporting back-of-house operations.
- Managed profit and loss statements, purchasing, and labor oversight to control costs.
- Conducted daily floor management and provided guidance to the management team.
Assistant General Manager
Easy Tiger
Austin, United States
01.2021 - 11.2021
- Coordinated daily operations to enhance team efficiency and customer satisfaction.
- Managed staff schedules and ensured adequate coverage during peak hours.
- Streamlined inventory management processes to reduce waste and maintain stock levels.
- Trained new employees on company policies and operational procedures.
- Oversaw financial transactions and maintained accurate records for reporting purposes.
- Fostered a positive work environment through effective communication and team-building activities.
Manager
Alamo Drafthouse Cinema
Mueller
07.2018 - 03.2020
- Supervised daily operations, budgeting, and scheduling at a 600-seat movie theater/restaurant.
- Oversaw daily operations of cinema to ensure smooth guest experiences.
- Managed staff scheduling to maintain optimal coverage during peak hours.
- Trained employees in customer service standards and operational procedures.
- Coordinated inventory management for concessions and merchandise supplies.
- Enforced compliance with health and safety regulations throughout the venue.
- Conducted performance evaluations to support employee development initiatives.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Enhanced customer satisfaction, and ensured food safety and quality through consistent interaction with guests and staff.
Concierge/ Shift Supervisor
Alamo Drafthouse Cinema
Austin
02.2017 - 07.2018
- Provided exceptional customer service to enhance guest experiences at the cinema.
- Managed guest inquiries and resolved concerns promptly and professionally.
- Coordinated event logistics for private screenings and special programs.
- Assisted in ticket sales and ensured accurate transaction processing.
- Maintained knowledge of film schedules and upcoming events for guest recommendations.
- Collaborated with staff to ensure smooth operation during busy showtimes.
- Trained new team members on customer service standards and operational procedures.
Assistant to the Dean of Academic Services and the Dean of Students
Parkland College
Champaign, United States
08.2013 - 05.2016
- Managed clerical support for Deans, overseeing calendar management and meeting coordination.
- Handled inquiries from students, parents, faculty, and staff to ensure effective communication.
- Provided comprehensive information focused on student success and navigation of college policies.
- Served as liaison with Financial Aid, Admissions, and Business Offices to streamline processes.
- Assisted with academic policy appeals and enforced CAP policies regarding suspensions.
- Supported PROF Scholar committee, Academic Opportunities Scholarship Committee, and Honors Convocation.
- Coordinated distribution of Dean's List and managed absence letter communications under FERPA regulations.
- Oversaw hiring, supervision, and scheduling of student workers for operational efficiency.
Program Assistant- Adult Re-entry Center
Parkland College
Champaign, United States
08.2011 - 08.2013
- Coordinated collaborations with partner institutions, managing campus recruiting visits and classroom reservations.
- Facilitated daily communication with prospective and current students across multiple platforms.
- Created and maintained enrollment reports in collaboration with Campus Technologies.
- Developed reports analyzing student persistence related to partner institutions.
- Scheduled academic and recruiting appointments for Director efficiently.
- Arranged travel logistics for Director to national and regional conferences.
- Organized five annual events, including Open Houses and Commencement Celebrations.
- Collaborated with Marketing Department to develop promotional online and printed materials.
Financial Aid Advisor/ Financial Aid Assistant
Parkland College
Champaign, United States
10.2007 - 08.2011
- Advised students on completing paperwork for Financial Aid processes.
- Provided guidance on Satisfactory Academic Progress requirements to enhance student success.
- Delivered technical support for navigating Federal Financial Aid and Illinois Veteran Benefit websites.
- Adjusted student aid packages in accordance with enrollment status.
- Awarded Financial Aid Packages to eligible students based on institutional criteria.
- Developed Title IV-compliant Net-Cost Calculator with Institutional Research and Accountability Office.
- Facilitated discussions with students regarding rights and responsibilities as Federal Title IV recipients.
- Established process for requesting Additional Unsubsidized Stafford Loans to minimize borrowing.
Admissions and Records Clerk/ Technical Specialist
Parkland College
Champaign, United States
10.2002 - 08.2007
- Executed scanning and indexing of all documentation for degree-seeking students.
- Oversaw scanning and indexing processes for nondegree-seeking students' documentation performed by student workers.
- Processed applications for all online and some paper-based degree-seeking students.
- Scored selective admission applicants for Massage Therapy and Respiratory Therapy programs.
- Addressed technical inquiries related to student access to The Parkland Connection Internet System.
- Collaborated with Campus Technologies to enhance online application system from user and processor perspectives.
- Developed and maintained graduation and selective admission database applications using Microsoft Access and PHP/MySQL.
Education
Associate of Arts (A.A.) - Liberal Arts and Sciences/Literature
Parkland College
Champaign, IL01.1997
Skills
- Higher education management
- Operations oversight
- Staff training and development
- Service excellence strategies
- Standard operating procedures
- Customer relationship management
- Budget oversight and management
- Team leadership skills
- Profit and loss analysis
- Problem solving techniques
- Performance evaluation methods
- Microsoft Office proficiency
Certification
- CompTIA Network+
- ServSafe Manager
Timeline
Managing Director
Lux Concierge
07.2024 - Current
Concierge Director
Lux Concierge
06.2023 - 07.2024
Front of House Manager
Torchy's Tacos
04.2022 - 03.2023
General Manager
Easy Tiger
11.2021 - 02.2022
Assistant General Manager
Easy Tiger
01.2021 - 11.2021
Manager
Alamo Drafthouse Cinema
07.2018 - 03.2020
Concierge/ Shift Supervisor
Alamo Drafthouse Cinema
02.2017 - 07.2018
Assistant to the Dean of Academic Services and the Dean of Students
Parkland College
08.2013 - 05.2016
Program Assistant- Adult Re-entry Center
Parkland College
08.2011 - 08.2013
Financial Aid Advisor/ Financial Aid Assistant
Parkland College
10.2007 - 08.2011
Admissions and Records Clerk/ Technical Specialist
Parkland College
10.2002 - 08.2007
Associate of Arts (A.A.) - Liberal Arts and Sciences/Literature
Parkland College