Christopher Wilson
Mansfield
Summary
Accomplished hospitality operations executive with over 18 years of progressive leadership in extended-stay and multi-property portfolios, recognized for a proven track record of driving financial performance and enhancing guest satisfaction. Expertise in regulatory compliance and leading high-performing teams across multi-state operations, effectively serving as a strategic partner to CEOs and owners. Proficient in revenue management, policy implementation, and operational optimization, with a strong commitment to fostering a culture of excellence. Eager to leverage extensive experience to contribute to the growth and success of a forward-thinking organization.
Overview
18
18
years of professional experience
Work History
Vice President of Operations
The Siegel Group
02.2025 - Current
- Managed portfolio to achieve $58 million in room revenue, focusing on optimizing expenses and payroll efficiency.
- Managed comprehensive operations for 24 properties spanning 7 states, reporting directly to the president and owner for strategic decision-making.
- Analyzed financial data and guest feedback to drive performance improvements and ensure high satisfaction levels throughout the portfolio.
- Directed all aspects of daily operations to enhance talent acquisition strategies, enforce policies, manage revenue rates, implement training programs, and ensure compliance with local and state laws.
- Partnered with owner and executive leadership to drive organizational strategy projects and initiatives.
- Oversaw remote and multi-state project initiatives to optimize operational efficiency. Led teams in developing strategies for effective communication and collaboration across diverse locations. Championed project success through proactive management of resources and timelines.
Regional Vice President of Operations
InTown Suites & Uptown Suites
01.2019 - 01.2025
- Managed operational activities for 69 properties spanning 9 states, ensuring alignment with CEO's strategic goals.
- Oversaw revenue strategies that resulted in over 129 million in room revenue, achieving a consistent GOP margin average of 68%.
- Directed efforts to achieve financial targets, enhance guest satisfaction, and enforce quality assurance measures aligned with brand expectations.
- Oversaw property visits with direct reports to analyze performance metrics and initiate targeted improvement plans.
- Streamlined communication processes for annual business planning, budgeting, and corporate project management.
- Coordinated cross-functional strategy sessions and leadership meetings to align team objectives and drive project success.
- Directed regional operations to enhance customer satisfaction and operational efficiency.
- Implemented strategic initiatives improving profitability across multiple locations.
Regional Operations Manager
InTown Suites
01.2015 - 01.2019
- Directed operational performance oversight for 12 properties across two states.
- Drove revenue exceeding 21 million with gross margins averaging 69%.
- Developed and delivered comprehensive training programs to ensure property teams adhered to brand standards and quality assurance protocols.
- Facilitated collaboration among managers to foster a culture of high employee engagement and ensure exceptional guest experiences.
- Streamlined operational processes to enhance efficiency across multiple locations.
- Led cross-functional teams to implement cost-saving initiatives in regional operations.
Sales and Support Manager
InTown Suites
01.2008 - 01.2015
- Supported regional manager in optimizing operational performance across designated areas of the company.
- Spearheaded revenue growth by executing proactive sales calls, implementing local marketing initiatives, and conducting competitive market analysis.
- Facilitated financial performance enhancement for properties through strategic pricing and operational guidance.
- Led team in implementing customer service strategies to enhance guest satisfaction.
- Developed training programs to improve staff performance and operational efficiency.
Education
High School Diploma -
Salem High School
Conyers, Ga05-2000
Skills
- Strategic leadership
- Portfolio oversight and management
- Financial analysis expertise
- Customer experience optimization
- Talent development and training
- Compliance management
- Effective communication skills
Timeline
Vice President of Operations
The Siegel Group
02.2025 - Current
Regional Vice President of Operations
InTown Suites & Uptown Suites
01.2019 - 01.2025
Regional Operations Manager
InTown Suites
01.2015 - 01.2019
Sales and Support Manager
InTown Suites
01.2008 - 01.2015
High School Diploma -
Salem High School