Christopher Wilt
Peachtree City,GA
Summary
Dynamic sales manager with more than 15 years of experience in the luxury automotive captive finance industry. Demonstrated passion building relationships, cultivating partnerships and driving results. Valued professional with ability to analyze market trends, leverage business opportunities and identify customer service needs resulting in top sales performances.
Overview
22
22
years of professional experience
Work History
Manager, Credit Services
Porsche Financial Services
05.2018 - Current
- Provided best in class service to dealer partners
- Leading manager on Credit Underwriting Fraud Team
- Managed relationships with department vendors
Regional Sales Manager
Porsche Financial Services
05.2014 - 05.2018
- Successfully launched branded ancillary protection products
- Consistently exceeded new car penetration targets
- Trained business managers on system and program changes
- Consulted dealers on best practices to maximize F&I income
Sales & Marketing Manager
BMW Group Financial Services
09.2011 - 05.2014
- Consistently promoted within company; received high scores on coaching surveys and performance reviews
- Finished 2013 with a 35% overall sales scorecard increase, largest improvement in the nation
- Successfully marketed and consistently hit 140% objective on F&I insurance products
- Increased BMW standard rate business (highest ROE) resulting in #1 ranking in central region in 2012
- Introduced eContracting initiative (electronic allocation of customer contracts and credit applications) to eligible dealers and finished each year above goal
- Produced a 60% increase in extended service contracts and a 74% increase in Tire & Wheel contract sales in one year, which lead the entire sales staff
New Business Team Leader
BMW Group Financial Services
01.2010 - 09.2011
- Led department in winning valued JD Power #1 Best in Industry Award for two consecutive years (Credit Personnel and Account Management categories)
- Effectively represented management in cross-functional and cross departmental company projects/functions enhancing strategic positioning of company; contributions included benchmarking of best practices and implementation of new technologies and enhancements improving business results
- Designed and implemented a call quality monitoring system for the credit and funding staff that improved efficiencies and reduced call backs
- Spearheaded the roll out of workforce management to staff
- Resolved problems, mediated staff disputes, and conducted performance evaluations
Inbound Call Center Team Leader
BMW Group Financial Services
07.2005 - 01.2010
- Managed Team of over 20 associates while emphasizing both a sales and service atmosphere
- Implemented a call quality monitoring system that helped to achieve a 15% year over year improvement on customer satisfaction survey results
- Participated in staff recruitment process, hiring, scheduling and training
- Completed Lean Six Sigma training
Consumer Credit Analyst
BMW Group Financial Services
06.2003 - 07.2005
- Finished #1 on scorecard for three consecutive years
- Built strong relationships with BMW & MINI dealer personnel that helped increase contract penetration
- Nominated for a department high 12 GEM (peer to peer) awards
Collections & Lease End Associate
BMW Group Financial Services
03.2002 - 06.2003
- Consistently finished in the top five out of 50+ associates for the department scorecard
- Served as departmental trainer for new hires
- Selected to represent the department in the company wide "ONE Committee"
Education
Bachelor of Science - Financial Resource Management
The Ohio State University
Columbus, OH2002
Skills
- Sales Management
- Staff Training & Development
- F&I Insurance Product Roll Out
- Recruiting/Staffing
- Vendor Negotiations
- Creative/Strategic Selling
- Customer Service
- Inbound Call Center Management
- Workforce Planning
- Sales Presentations
Timeline
Manager, Credit Services
Porsche Financial Services
05.2018 - Current
Regional Sales Manager
Porsche Financial Services
05.2014 - 05.2018
Sales & Marketing Manager
BMW Group Financial Services
09.2011 - 05.2014
New Business Team Leader
BMW Group Financial Services
01.2010 - 09.2011
Inbound Call Center Team Leader
BMW Group Financial Services
07.2005 - 01.2010
Consumer Credit Analyst
BMW Group Financial Services
06.2003 - 07.2005
Collections & Lease End Associate
BMW Group Financial Services
03.2002 - 06.2003
Bachelor of Science - Financial Resource Management
The Ohio State University
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