Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Christopher Winks

Troy,AL

Summary

Having worked the last 15 years in management safety-focused positions I bring an experienced, highly-skilled, level-headed and enthusiastic approach to work. Having recently relocated from the UK to be with family, I am seeking to re-enter the caring profession, to which my interpersonal skills are extremely suited. As a keen and competent person, I bring great value to any team.

Overview

24
24
years of professional experience

Work History

Customer Service Manager

British Airways
06.2016 - 04.2023
  • Assumed ownership over team productivity onboard the aircraft and ensured that all safety and security policies were correctly implemented.
  • Took responsibility for the welfare of the crew members in my team onboard the aircraft and when down-route.
  • Resolved customer complaints onboard while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and mentored new-entrant cabin crew on performance-oriented strategies and customer service techniques.

Cabin Crew Member

British Airways
01.2014 - 06.2016
  • Ensured safety and comfort of all customers onboard aircraft.
  • Assisted passengers with disabilities by providing wheelchairs and supporting them throughout the flight to provide excellent customer service and maintain dignity while promoting independence and autonomy.
  • Followed company regulations and rules to promote safe environment for travelers and employees.
  • Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
  • Checked personnel for proper uniforms and safety equipment.
  • Cleaned and serviced aircraft cabin, galleys and lavatories throughout the flight.
  • Responded to passenger emergencies to provide first aid.

Police Detective

Metropolitan Police Service
06.2002 - 01.2014
  • Followed constitutional standards to properly obtain and execute warrants for arrests and searches.
  • Wrote detailed reports outlining case findings for internal files and legal purposes.
  • Kept meticulous and detailed records of each case to support prosecutions and promote transparent working practices.
  • Investigated, reported and prosecuted criminal offences.
  • Gathered facts from interviews of suspects, witnesses, and complainants.
  • Participated in court hearings to provide written reports, evidence and verbal testimonies.
  • Trained team members on agency processes, court procedures and investigation strategies.
  • Conducted appraisals of unit detectives.

Student Nurse

Sheffield University
09.2000 - 06.2002
  • Monitored patient vital signs, reporting any changes to experienced nursing staff.
  • Worked alongside experienced nursing professionals to learn new procedures.
  • Administered medications via oral, IV, and intramuscular injections and monitored responses.
  • Performed regular rounds to check on well-being of patients.
  • Assisted with patient transfers, observing safety protocols to prevent damage to patient and self.
  • Administered close patient care, checked vital signs, and monitored telemetry.
  • Assessed care needs of patients and families utilizing nursing process.
  • Built rapport with patients and members of patients' support systems.
  • Participated in team meetings to discuss patient progress and plan for care.
  • Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
  • Managed patients recovering from medical or surgical procedures.
  • Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.

Care Assistant

Reigate House, Respite Care Centre
09.1999 - 09.2000
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Worked in a team with Registered Nurses to deliver daily care needs to clients.
  • Built strong relationships with clients and their families to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Recognized and reported abnormalities or changes in patients' health status to RNs.
  • Documented residents' mental status, sleep, and eating patterns in medical record books.
  • Monitored and maintained cleanliness, sanitation, and organization of the facility; including bedrooms, kitchen and toilet areas..
  • Monitored and assisted residents through individual service plans.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.

Education

NVQ - Sergeant’s Promotion Program

Chartered Management Institute
England, United Kingdom
03.2013

Advanced Levels, UK - Mathematics, Physics And Chemistry

Norton College
Sheffield, United Kingdom
06.1996

High School Diploma -

Meadowhead School
Sheffield, United Kingdom
06.1994

Skills

  • Nursing Staff Support
  • Patient Care and Monitoring
  • Highly Motivated
  • Working as Part of a Team
  • Interdisciplinary Care
  • Professional Bedside Manner
  • Patient Safety and Service
  • Computer Literacy
  • Nursing Standards
  • Personal Care Support

Accomplishments

I hold a private pilot's license and have a great love for aviation

Timeline

Customer Service Manager

British Airways
06.2016 - 04.2023

Cabin Crew Member

British Airways
01.2014 - 06.2016

Police Detective

Metropolitan Police Service
06.2002 - 01.2014

Student Nurse

Sheffield University
09.2000 - 06.2002

Care Assistant

Reigate House, Respite Care Centre
09.1999 - 09.2000

NVQ - Sergeant’s Promotion Program

Chartered Management Institute

Advanced Levels, UK - Mathematics, Physics And Chemistry

Norton College

High School Diploma -

Meadowhead School

Similar Profiles

CREATE PROFILE
Christopher Winks