Christopher Winters
Pahrump,NV
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Organized professional with superior work ethic and team player attitude. Exceptional quality control and inspection abilities. Commended for honesty, hard work and positive attitude. Comfortable standing for long periods of time and safely lifting heavy loads. Punctual
Cook experienced in following menus and recipes to prepare quality food. Polished in setting up and cleaning equipment for daily food preparation and helping manage supplies. Excellent multitasker recognized for supporting successful kitchen operations.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Sitel
Las Vegas, NV
12.2021 - Current
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained a high level of professionalism when dealing with difficult customers.
Warehouse Worker
TJ Maxx Distribution Center
Las Vegas, NV
11.2020 - 12.2021
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Used pallet jacks to move items to and from warehouse locations.
- Maintained a clean work area by sweeping, mopping, dusting shelves.
- Inspected damaged goods prior to disposal or return to vendor.
- Received and tracked incoming inventory shipments.
- Maintained accurate inventory records using computerized tracking systems.
- Processed returns of defective merchandise as required.
Multi Unit Manager
SUBWAY®Restaurants
Las Vegas, NV
03.2020 - 10.2020
- Directed the recruitment process for new hires across multiple locations; conducted interviews and background checks.
- Created weekly reports tracking key metrics such as sales volume, profit margins, payroll costs, labor hours worked.
- Implemented programs to motivate employees and increase morale among staff members at each location.
- Conducted regular inspections of units to ensure cleanliness, safety standards were met according to local laws and regulations.
- Maintained accurate records regarding employee attendance and absences along with other HR related documents as needed.
- Monitored daily operations of multiple locations including scheduling shifts for staff members.
- Oversaw recruitment, hiring, and onboarding processes for new employees.
- Mentored team members in professional development and growth.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Line Cook
World Of Beer
Pender, NV
04.2019 - 03.2020
- Cooked multiple orders simultaneously during busy periods.
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
- Kept stations stocked and ready for use to maximize productivity.
- Followed proper food handling methods and maintained correct food temperature for high scores on health inspections.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Followed proper food handling methods and maintained correct temperature of food products.
Specialty Room Chef
Golden Entertainment
Las Vegas , NV
03.2016 - 04.2019
- Exercised portion control for items served, eliminating waste.
- Instructed cooks and other workers in preparation, cooking, garnishing and presentation of food
- Developed standard recipes and techniques for food preparation and presentation, promoting consistently high-quality food items.
- Collaborated with restaurant management to align kitchen operations with goals of establishment.
- Established controls to alleviate supply and food waste.
- Inspected freezers and refrigerators prior to each shift to check temperature levels and verify proper functionality.
- Assessed inventory levels and placed orders to replenish goods before supplies depleted.
- Ensured compliance with all health, safety and hygiene regulations within the kitchen area.
Buffet Runner
Saddlewest
Pahrump , NV
07.2015 - 09.2016
- Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
- Covered hot foods on buffet line before beginning service period.
- Verified that all condiments were refilled as needed during meal service periods.
- Organized trays of food in an orderly fashion on the buffet line.
- Sanitized surfaces using approved cleaning chemicals in accordance with sanitation guidelines.
- Assisted guests with locating desired items from the buffet.
- Ensured all food was served at proper temperature according to health regulations.
Education
High School Diploma -
Tonopah High School
Tonopah, NV03-2012
Skills
- Data Collection
- Inbound and Outbound Calling
- Adaptive team player
- Food handling
- Food presentation
- Recipe-based cooking
- Frying
- Supply Restocking
- Customer Service
- Dish preparation
- Sanitation
- Fine Dining
- Surface cleaning
- Grilling
- Quality assurance and control
- Food Preparation
- Positive and professional
- Sanitation Practices
- Warehouse Organization
- Material Safety Data Sheets
- Health and Safety Regulations
- Pallet Jacks
- Able to lift and carry 85 lbs
- Warehouse Safety
Affiliations
- I am a single dad, so I am great at establishing a work life balance.
- I enjoy the outdoors as its my release when I am not working or being a full time dad
- I enjoy small mechanics and working on my cars when things need to be repaired or replaced
Timeline
Customer Service Representative
Sitel
12.2021 - Current
Warehouse Worker
TJ Maxx Distribution Center
11.2020 - 12.2021
Multi Unit Manager
SUBWAY®Restaurants
03.2020 - 10.2020
Line Cook
World Of Beer
04.2019 - 03.2020
Specialty Room Chef
Golden Entertainment
03.2016 - 04.2019
Buffet Runner
Saddlewest
07.2015 - 09.2016
High School Diploma -
Tonopah High School