Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Christopher Winters

Jefferson City,MO

Summary

Dynamic leader with proven success in operations oversight and project management at One Call Concepts Inc. Expert in client relationship building and analytical thinking, achieving strategic goals and fostering team productivity. Skilled in safety compliance and process improvement, ensuring optimal performance and customer satisfaction. During my tenure at One Call Concepts I was integral in the growth of our business from a small operation in Missouri to one that is now responsible for not only the entire State of Missouri but also the States of Nebraska and Kentucky. I have been responsible for client relations with over 1500 member utilities which include fortune 500 companies such as Verizon, T-Mobile, Amerenue, and ATT.

Overview

22
22
years of professional experience

Work History

Independent Contractor

Jefferson City Parks And Recreation
12.2020 - Current

I am a certified NFHS official in basketball, baseball and football. I have officiated games since 2020 in Jefferson City, Columbia and other cities in MO.


Damage Prevention Manager

One Call Concepts Inc.
06.2002 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
  • Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Controlled costs to keep business operating within budget and increase profits.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.

Education

Bachelor of Science - Biology And Computer Information Systems

Lincoln University
Jefferson City, MO

Skills

  • Client Relationship Building
  • Workload Management
  • Deadline Adherence
  • Safety Compliance
  • Project Management
  • Schedule Management
  • Operations Oversight
  • Video Editing
  • Customer Support
  • Analytical Thinking
  • Process Improvement
  • Disaster Recovery Planning

Affiliations

  • Common Ground Alliance

Timeline

Independent Contractor

Jefferson City Parks And Recreation
12.2020 - Current

Damage Prevention Manager

One Call Concepts Inc.
06.2002 - Current

Bachelor of Science - Biology And Computer Information Systems

Lincoln University
Christopher Winters