CHRISTOPHER WISE
Sherman,TX
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Personable and dedicated Customer Service Representative with extensive experience in retail environments. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Diligent Manager with 12 years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention and vendor negotiation.
Overview
21
21
years of professional experience
Work History
Surveillance Officer
Winstar Communications
Thackerville, OK
03.2023 - Current
- Responded quickly to reports of theft or other criminal activity by gathering relevant information and notifying law enforcement as necessary.
- Performed visual surveillance of the facility and surrounding grounds to detect any suspicious activity.
- Completed daily logs and generated reports detailing surveillance and findings.
- Monitored security footage and patrolled areas to remain aware of unusual activity.
- Coordinated with other members of the security team to provide comprehensive coverage for each area under watch.
- Detected and recorded suspicious employee activities.
- Observed guest behaviors for indications of unauthorized or criminal activities.
- Created detailed reports on all incidents that occurred during shift including descriptions of individuals involved and action taken.
- Tracked lost items using CCTV footage when requested by customers or store managers.
- Documented major monetary transactions such as cash counts and coin bagging.
- Adhered strictly to all policies related to confidential information and restricted areas within the facility while on duty.
- Submitted highly detailed surveillance reports for record keeping, carefully documenting all activity during shift and in requests for video footage.
General Manager
Meineke Car Care
Plano , TX
09.2022 - 12.2022
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Assistant Manager
Lowe's
Sherman, TX
12.2019 - 03.2022
- Opening and Closing duties, including finalizing payroll and securing location
- Interviewing and hiring employees including training and developing talent, accountability, scheduling, and assisting with customers
- Customer service in assisting customers with difficult issues, complaints, deliveries and purchasing the right products.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Communicated regularly with customers to gain insights into their needs.
- Delegated daily tasks to team members to optimize group productivity.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Licenced Agent
Texas Farm Bureau/Grayson County
Sherman, TX
11.2018 - 10.2019
- Assist Customers with understanding the coverages of the policies
- Work with the customers to ensure proper coverage while selling additional coverage to fill any needs they may have
- Prospect for new customers to build the book of business
- Finding unique ways to overcome adversity while showing benefits of products.
- Processed applications for new policies and renewals.
- Determined correct products or services to best fit with customer needs.
- Provided guidance to clients on policy changes or upgrades.
- Reviewed existing policies to ensure they were up-to-date with current regulations.
- Created customized quotes based on customers' requirements.
Assistant Manager
Wal-Mart Madill, OK
02.2018 - 09.2018
- Resolve customer complaints regarding sales and service
- Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs
- Review operational records and reports to project sales and determine profitability
- Direct, coordinate, and review activities in sales and service accounting and recordkeeping, and in receiving and shipping operations
- Schedule according to needs and train personnel in productivity
- Oversee backroom operations and maintain customer service expectations.
Co-Manager
Wal-Mart
Durant, OK
07.2015 - 02.2018
- Resolve customer complaints regarding sales and service
- Oversee day to day operations of the store in order to meet company guidelines and expectations
- Manage and train the assistant managers in how to meet customer expectation guidelines for the store
- Managed including hiring, accountability, training, and productivity of more than 350 associates
- Direct and coordinate activities involving sales of manufactured products, services, commodities, or other subjects of sale
- Review operational records and reports to project sales and determine profitability
- Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs
- Monitor customer preferences to determine focus of sales efforts
- Implemented new programs and trained associates in the programs.
- Maintained inventory levels by ordering supplies and tracking sales.
- Responsible for training and supervising staff, delegating tasks, and resolving customer complaints.
- Recruited new staff members through job postings, interviews, and references checks.
- Ensured safety protocols were followed at all times.
- Resolved customer disputes in a professional manner while maintaining high levels of customer satisfaction.
- Analyzed financial data to identify areas of improvement and implement strategies to increase profitability.
Assistant manager
Wal-Mart Bonham, TX
11.2011 - 07.2015
- Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions
- Maintain scheduling and event calendars
- Order and dispense supplies
- Manage staff, preparing work schedules and assigning specific duties
- Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes
- Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
Field Project Supervisor
Wal-Mart
06.2010 - 11.2011
- Oversee the remodeling or renovating of current facilities
- Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory
- Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
Assistant Manager
Wal-Mart Sherman, TX
07.2008 - 06.2010
- Direct and coordinate activities of businesses or departments concerned with the pricing, sales, and distribution of products
- Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
- Manage staff, preparing work schedules and assigning specific duties
- Establish and implement company policies, goals, objectives, and procedures
- Resolve customer complaints regarding sales and service
- Direct, coordinate, and review activities in sales and service accounting and recordkeeping, and in receiving operations.
Stocker/Lead
Wal-Mart Plano, TX
08.2003 - 07.2008
- Answer customers' questions about merchandise and advise customers on merchandise selection
- Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases
- Compare merchandise invoices to items actually received to ensure that shipments are correct
- Take inventory or examine merchandise to identify items to be reordered or replenished
- Stock shelves, racks, cases, bins, and tables with new or transferred merchandise
- Receive, open, unpack and issue sales floor merchandise.
Education
Studied History and English Literature
University of North Texas
05.2008
Studied Political Science and Business Administration
Henderson State Univeristy
05.2003
Skills
- Customer and Personal Service
- Administration and Management Coordination
- Judgment and Decision Making
- Personnel and Human Resources
- Ability to oversee numerous projects
- Proven leader
- 20 years of retail experience
- Asset Protection
- Incident Documentation
- Guest Observations
- Staff Management
- Workforce Management
- Financial Management
- Team Leadership
References
References available upon request.
Timeline
Surveillance Officer
Winstar Communications
03.2023 - Current
General Manager
Meineke Car Care
09.2022 - 12.2022
Assistant Manager
Lowe's
12.2019 - 03.2022
Licenced Agent
Texas Farm Bureau/Grayson County
11.2018 - 10.2019
Assistant Manager
Wal-Mart Madill, OK
02.2018 - 09.2018
Co-Manager
Wal-Mart
07.2015 - 02.2018
Assistant manager
Wal-Mart Bonham, TX
11.2011 - 07.2015
Field Project Supervisor
Wal-Mart
06.2010 - 11.2011
Assistant Manager
Wal-Mart Sherman, TX
07.2008 - 06.2010
Stocker/Lead
Wal-Mart Plano, TX
08.2003 - 07.2008
Studied History and English Literature
University of North Texas
Studied Political Science and Business Administration
Henderson State Univeristy
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