CHRISTOPHER WOLFFER
Los Angeles,CA
Summary
Qualified restaurant manager with 8+ years of management and leadership experience with proven success in organizing tasks, increasing sales, leading and managing teams, and efficient resource allocation who is searching for a hospitality industry where my experience and skills would be utilize and a passion for customer satisfaction
Overview
15
15
years of professional experience
Work History
Ashford University
01.2017
Restaurant Manager
Prime Steak Concepts
Scottsdale, AZ/ Beverly Hills, CA
10.2020 - 03.2023
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Correctly calculated inventory and ordered appropriate supplies.
- Carefully interviewed, selected, trained, and supervised staff.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
Restaurant Manager
Mastros Ocean Club
10.2018 - 12.2019
- Managed average sales of $290,000 per week with an average of $15million in annual sales
- Lead daily operations to include scheduling, inventory control, and training and facility maintenance
- Oversaw 120+ employees daily while managing cost control and labor allocation.
Restaurant Manager
PF Changs China Bistro
09.2015 - 07.2018
- Reduced labor costs while maintaining excellent service and profit levels
- Developed and implemented strategies to enhance team performance, improve processes and increase efficiency
Military Working Dog Handler
United States Air Force
01.2008 - 05.2015
- Taught personnel to mitigate environmental hazards and properly use personal protective equipment such as chem gear for battle scenarios
- Advised military police on operations, intelligence and risk assessments in daily briefings
Education
MBA -
Ashford University
San Diego06.2017
Skills
- Food Service Background
- Order Delivery Practices
- Honed Marketing Skills
- Labor and Food Cost Control
- Restaurant Promotion Management
- Training and Development
- Shift Management
- Staff Scheduling
Timeline
Restaurant Manager
Prime Steak Concepts
10.2020 - 03.2023
Restaurant Manager
Mastros Ocean Club
10.2018 - 12.2019
Ashford University
01.2017
Restaurant Manager
PF Changs China Bistro
09.2015 - 07.2018
Military Working Dog Handler
United States Air Force
01.2008 - 05.2015
MBA -
Ashford University