Christopher Wood
Garner,NC
Summary
- I am punctual, motivated, career driven and honest.
- As Sales Operation Manager i make sure the store will always run smoothly and efficiently. Customer satisfaction with a helpful, knowledgeable and friendly staff is very important to me.
- Help employer reach its goals by working hard and staying positive.
- In the time being employed I have always pushed myself to go above and beyond. Being promoted several times and becoming a manager have been some of the biggest achievements. With a goal and will power anything is achievable.
Overview
8
8
years of professional experience
Work History
Operations Sales Manager
PlayNTrade
Garner, NC
08.2019 - Current
- At PlayNTrade i was in charge of sales operations to increase store profits and maintain a fluent work environment.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Answered questions about store policies and addressed customer concerns.
- Logged reports, expenses, receipts and sales documents into digital database.
- Employed strategic tactics such as cross-selling and upselling to drive sales.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Made customer satisfaction my ultimate priority to ensure customer trust and loyalty.
- I demonstrated myself with care and passion of my knowledge on products we sell.
- Interviewed and hired new employees.
- I make employee schedules
- Informed and maintained staff on day to day routines and updates.
- Planned and executed public events to benefit the store and its customer appreciation/awareness.
- Displayed merchandise by arranging in appealing ways to boost sales.
Cap 2 Truck Unloader/Retail Stocking Asspciate
Walmart
Raleigh, NC
08.2018 - 06.2019
- Unloaded items and goods from trucks into main storage area for transfer to shelves.
- Loaded and unloaded materials onto or from pallets, trays, racks, and shelves by hand.
- Sorted and properly arranged items.
- Unloaded packages with care and placed in proper staging area.
- Cleaned up and organized back room warehouse at close
Bagger/Cashier/Dairy/Inventory/Overnight Stocker
Kroger
Garner, North Carolina
04.2013 - 07.2017
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Operated cash register to record transactions accurately and efficiently.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Was promoted to cashier then supervisor until i chose to work in other departments like night stocking for extra pay.
- Every Sunday i worked night shift to hang thousands of product tags for new sales weeks.
Education
High School Diploma -
Vernon Malone College And Career Academy
Raleigh, NC06.2016
Skills
- Adaptable and Flexible
- Strong Communication and Interpersonal Skills
- Store Opening and Closing
- Policy and Procedure Adherence
- Ability to Lift 40 Pounds
- Upselling Techniques
- Stocking and Receiving
- Product Recommendations
- Exceeding Customer Expectations
- Customer Service
- Store Policies and Procedures
- Retail Store Operations
- Positive Customer Engagement
- Trade-In Quotes
- Special Orders
- Goal-Driven
Streaming, E-sports, passionate gamer
I like to play competitive smash brothers with friends online and a tournaments near me. While im not a consistent streamer my goal is too make content online full time. I have met many friends over the years doing this and its been a great passion of time to go pro in E-sports or possibly speed running games online.
Timeline
Operations Sales Manager
PlayNTrade
08.2019 - Current
Cap 2 Truck Unloader/Retail Stocking Asspciate
Walmart
08.2018 - 06.2019
Bagger/Cashier/Dairy/Inventory/Overnight Stocker
Kroger
04.2013 - 07.2017
High School Diploma -
Vernon Malone College And Career Academy