Christopher Wood
Winter Park
Summary
Results-driven professional with expertise in field operations management, issue resolution, and technical troubleshooting. Proven track record of enhancing project continuity and operational efficiency through effective communication and teamwork.
Overview
14
14
years of professional experience
6
6
Certifications
Work History
Field Supervisor
Levata
Chicago
03.2024 - 12.2025
- Supervised daily field operations to ensure compliance with company protocols.
- Assisted in resolving on-site issues to support project continuity.
- Communicated with clients to address concerns and provide updates on projects.
- Supervised, coordinated, or scheduled activities of field team workers.
- Developed successful resolutions for issues that arose during field operations.
- Analyzed worker or production problems and recommended solutions for improving procedures or implementing motivational plans.
- Evaluated employees' performance through periodic reviews; took appropriate disciplinary action when necessary.
- Monitored project progress against established timelines and budgets.
- Responded promptly to inquiries from customers regarding services provided by the company's field operations department.
- Ensured compliance with company policies and procedures as well as applicable laws and regulations.
- Developed strategies for improving operational efficiency in the field operations department.
- Prepared and submitted detailed progress reports to senior management.
- Conducted regular site inspections to maintain quality control standards.
- Established and enforced procedures and work standards, promoting team performance and safety.
Maintenance Technician
Spectrum
Orlando
03.2019 - 02.2024
- Performed routine maintenance on machinery and equipment across facilities.
- Conducted preventive maintenance checks to minimize equipment downtime.
- Collaborated with team members to enhance safety protocols and procedures.
- Utilized hand and power tools for repairs and installations effectively.
- Documented maintenance activities in compliance with company standards.
- Operated hand and power tools to complete repairs.
- Cleaned work areas to maintain a safe environment free from debris or hazardous materials.
- Responded promptly to emergency breakdowns at any time during shift hours.
- Repaired or replaced faulty wiring, switches, relays, and other electrical components.
- Installed new systems, replacement parts, and components to maintain proper operation.
- Performed preventive maintenance tasks, including lubrication and cleaning of machines and equipment.
- Assisted in the installation of new machinery and equipment.
- Read and interpreted equipment and work orders to properly perform required maintenance services.
- Responded to personnel queries and troubleshooting requests to provide repair services to improve operations.
- Routinely inspected plant equipment for signs of wear or malfunctioning parts.
- Conducted performance and safety inspections on equipment and machinery to maintain operational baseline.
- Calibrated instruments used in testing processes to ensure accuracy of results.
- Implemented troubleshooting techniques to resolve issue.
- Repaired machines, equipment or structures using tools or equipment.
- Adjusted devices or control instruments using hand tools, levels or straightedges.
Commercial Cable Installer
Kablelink
Orlando
05.2012 - 03.2019
- Installed cable systems in residential and commercial properties.
- Conducted thorough site surveys to determine installation requirements.
- Configured and tested cable equipment for optimal performance.
- Collaborated with clients to address service-related inquiries and concerns.
- Trained new technicians on installation procedures and best practices.
- Maintained accurate records of installations and service requests.
- Assisted in troubleshooting cable issues for prompt resolution.
- Installed outlets, drops, converters, modems, and digital terminals.
- Installed, upgraded and provided troubleshooting services for physical cable TV, internet, telephone and alarm system equipment.
- Communicated service installation orders and escalations to improve CRM and QA effectiveness.
- Repaired equipment to support continual service.
- Performed troubleshooting by inspecting equipment and measuring signals to identify issues.
- Taught customers basic use of equipment based on service package and answered questions.
- Completed upgrades, downgrades and wiring for businesses as well as single and multi-family residences.
- Offered education and resources to streamline customer product adoption and use.
- Configured LANs and WANs based on customer requirements.
- Troubleshot and repaired existing network cabling systems to ensure optimal performance.
- Provided technical support services related to the installation of cable systems.
- Traced signal paths throughout a facility by following color codes on cables.
- Programmed routers, switches, patch panels, hubs and other networking devices as needed.
- Assisted in the training of junior technicians on various aspects of cable installation.
- Installed, terminated, tested, labeled and documented new cable runs.
- Worked closely with customers to understand their needs and provide satisfactory solutions.
- Set up voice and data outlets according to customer specifications.
- Developed detailed plans for complex installations involving multiple locations or buildings.
- Laid out conduit pathways for new installations or repairs of existing cabling systems.
- Utilized specialized testing equipment such as TDRs and OTDRs to diagnose issues with cabling networks.
- Troubleshot and diagnosed systems using speed, ping and related tests.
- Set up service for customers by installing, connecting, testing or adjusting equipment.
- Performed work for residential and commercial customers, including connecting, reconnecting, disconnecting or altering services.
- Installed cabling from transport and wiring closets to customer access outlet.
- Used tools, equipment and vehicles to avoid injuries and mishaps.
- Collaborated with technical team and shared information across organization to build positive relationships with clients and coworkers.
- Spliced and terminated coaxial and fiber optic cables according to industry standards.
- Interpreted and followed complex blueprints and system diagrams during installations.
- Conducted site surveys to determine best installation routes and equipment needs.
- Upgraded existing systems with the latest technology and software updates.
- Tested repaired, newly installed or updated equipment to drive proper function and conformance to specifications.
- Climbed poles and ladders to install, maintain or inspect equipment.
- Ran wires between components and to outside cable systems.
- Installed and repaired distribution racks and cables.
- Laid out cabling plans and ran through buildings to desired locations.
- Established and modified networks and computers at businesses, schools, government buildings, medical facilities, and homes.
Education
High School Diploma -
Westport High School
Westport Point, MA06-1996
Skills
- Field operations management
- Issue resolution
- Technical troubleshooting
- Project management
- Communication skills
- Team collaboration
Certification
CDL Licence
Timeline
Field Supervisor
Levata
03.2024 - 12.2025
Maintenance Technician
Spectrum
03.2019 - 02.2024
Commercial Cable Installer
Kablelink
05.2012 - 03.2019
High School Diploma -
Westport High School