Christopher Wood
34 Hanover Parklands, Swansea,Glamorgan
Summary
Dynamic Administrative Officer with a proven track record at the DVLA. Demonstrated expertise in a
Results driven office environment with over 17 years of experience. Known for strong communication and problem-solving skills, successfully managing sensitive information and enhancing customer satisfaction.
Overview
41
41
years of professional experience
Work History
Administrative Officer
DVLA
Swansea UK
09.2008 - Current
- Managed administrative tasks, ensuring timely processing of applications and meeting assigned targets accurately and in a timely manner.
- Handled highly sensitive information discreetly while adhering strictly to Government policies regarding confidentiality or legal compliance requirements across multiple software platforms.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Completed daily logs for management review.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
Internet Sales Manager
Manhattan Land Rover and Jaguar
Bethesda, MD
09.2005 - 06.2008
- Developed and implemented online marketing strategies to enhance vehicle visibility and drive sales.
- Managed inventory levels through effective online platform integration, ensuring product availability.
- Responded to internet inquiries and phone calls in timely matter.
- Boosted customer satisfaction with timely responses to inquiries and personalized follow-up communication.
Senior Sales Executive
Nextel Communications
Washington, DC
09.1999 - 09.2005
- Developed and maintained strong relationships with key customers ensuring satisfaction and loyalty.
- Collaborated with cross-functional teams to align product offerings with customer needs.
- Managed complex sales cycles, navigating various decision-makers within organizations to secure successful deals.
- Sold communications systems to primarily the US Federal Government and established customers.
Level 2 Technician
Maincontrol
McLean VA
01.1999 - 06.1999
- Diagnosed and resolved technical issues for various systems and equipment.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Troubleshot and resolved complex technical issues efficiently.
Foreman
Chesapeake Firestop
Rockville, MD
07.1995 - 01.1999
- Supervised installation of firestop systems, ensuring compliance with safety regulations.
- Coordinated project timelines and resources to meet tight deadlines effectively.
- Reviewed project details to specify correct materials and equipment for job sites.
- Collaborated with project managers in planning stages, advising on schedule adjustments and potential obstacles.
Bar Team Member
Fatty’s Restaurant
Rockville Md USA
11.1992 - 07.1995
- Prepared and served a variety of beverages in fast-paced environment.
- Enhanced customer satisfaction by providing exceptional service and promptly addressing concerns.
- Maintained a clean and organized bar area, ensuring a welcoming atmosphere for patrons.
- Developed regular clientele by fostering personal connections and remembering individual preferences.
Deputy Manager
Top Rank Club
Various Locations UK
01.1988 - 01.1992
- Led operational initiatives to enhance member engagement and retention strategies.
- Analyzed feedback data to identify areas for service enhancement and implemented changes.
- Coordinated events to foster community involvement and increase club visibility.
- Led staff recruitment efforts, selecting candidates who contributed positively to the buisness culture.
Treasurer
Top Rank Club
Swansea
01.1986 - 01.1989
- Tracked club finances accurately to assist in monitoring income and expenses.
- Created financial reports to provide insights for decision-making.
- Prepared treasury reports to assist management's decision-making process.
- Worked with auditors to maintain compliance with regulations and avoid penalties.
Education
Microsoft Certified Engineer. - IT Network Security
Gaithersburg Technical Scool
Gaithersburg, MD09.1999
High School Diploma - Electrical Engineering
Tycoch Technical School
Swansea, UK.09.1988
No Degree -
Gowerton Comprehensive
Swansea UkSkills
Administrative support
Professional and mature
Telephone and email etiquette
Reliability
Problem-solving abilities
Attention to detail
Customer service
Records management
Meeting facilitation
Document management
Scheduling and calendar management
- Administrative support
Timeline
Administrative Officer
DVLA
09.2008 - Current
Internet Sales Manager
Manhattan Land Rover and Jaguar
09.2005 - 06.2008
Senior Sales Executive
Nextel Communications
09.1999 - 09.2005
Level 2 Technician
Maincontrol
01.1999 - 06.1999
Foreman
Chesapeake Firestop
07.1995 - 01.1999
Bar Team Member
Fatty’s Restaurant
11.1992 - 07.1995
Deputy Manager
Top Rank Club
01.1988 - 01.1992
Treasurer
Top Rank Club
01.1986 - 01.1989
Microsoft Certified Engineer. - IT Network Security
Gaithersburg Technical Scool
High School Diploma - Electrical Engineering
Tycoch Technical School
No Degree -
Gowerton Comprehensive