Summary
Overview
Work History
Education
Skills
Activities
Timeline
Generic

Christopher Woods

Agawam,MA

Summary

Experienced, reliable and skilled computer technician, with the ability to work both independently and towards common team goals. Promoted to positions of increasing responsibility in managerial and supervisory roles. Confident, friendly and dependable technical support professional

Overview

27
27
years of professional experience

Work History

Office Manager

Parrotta's Auto Service
09.2020 - Current
  • Customer facing position which included used car transactions, communication with customers, documentation of repair and parts transactions
  • Interfaced with customer base, handling phone/email inquires about repairs and invoices
  • Responsible for maintenance of office computer systems, mobile devices, and security systems (on-site and remote access).
  • Led Migration from Shop-ware to Tekmetric (Garage POS Software)
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Facilitated smooth communication between employees, addressing concerns promptly to maintain harmonious work relationships.
  • Diagnosed and repaired hardware malfunctions, ensuring optimal computer and garage equipment functionality.
  • Evaluated and recommended new technology upgrades to increase efficiency within the organization.
  • Performed routine maintenance on computer systems, ensuring optimal performance and extending the life of equipment.
  • Recommended new and replacement hardware and software purchases.
  • Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and garage equipment.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.


Seasonal Cashier

Costco Wholesale
09.2020 - 02.2021
  • Worked in the front end of the store assisting cashiers and cashing out members.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Computer Technician, Graphic Design

GREEN PUBLISHING COMPANY
09.2002 - 03.2020
  • Computer technician and office assistant for targeted advertisement company.
  • Serving as sole IT support staff for office computer systems (Windows and Mac platforms) including both hardware and software troubleshooting, maintenance and installation.
  • Instrumental in maintaining and developing office and client relationships including individualized office support and customer service to over 150 clients.
  • Experienced in company website maintenance.
  • Involved in all aspects of small business graphic design including advertising design, ad copy, photo processing and photo editing for four separate magazine layouts.
  • Enhanced system performance by conducting regular software and hardware updates.
  • Implemented data backup solutions to protect vital company information from potential loss.
  • Worked independently to troubleshoot complex hardware and software malfunctions.
  • Conducted thorough testing of newly-installed hardware components to ensure compatibility with existing systems.
  • Successfully migrated company data during paper to PDF conversion without losing any critical information: coordinated and supervised the transformation of the companies paper files to electronic, computerized delivery systems allowing for improved access to data, reduction in costs and improved print quality and consistency, 2005.
  • Oversaw the successful physical relocation of office computer systems to new address, rewired office network, reconnected all office computers and phone systems without disruption to magazine deadlines, 2017.
  • Performed troubleshooting to correct computer hardware and software malfunctions.
  • Tested and installed motherboards, processors, and graphics cards on desktops for staff.
  • Recommended new and replacement hardware and software purchases.
  • Refurbished PC systems and peripherals such as monitors, networking equipment and printers as indicated.
  • Responded to system failure and maintenance emergencies.
  • Skilled in installing wiring, cabling and devices.
  • Performed troubleshooting and repair of peripheral devices such as printers and scanners.

Pre-Load Supervisor

UNITED PARCEL SERVICE
08.2000 - 09.2001
  • Responsible for accurate and timely loading of 30-35 package cars
  • Directly supervised 10-12 employees

Manager

RUBY TUESDAY INC.
05.1997 - 08.2000
  • Store manager for busy, fast paced restaurant with operating budget of $3.5 million in annual gross revenue including oversight of a new store opening
  • Reconciled profit and loss statements and accounts payable
  • Managed food and beverage cost centers
  • Interviewed, hired, supervised as well as maintained schedules for approximately 90-110 team members
  • Participated in team building, training and assessment activities with staff
  • Researched and resolved customer service concerns.

Education

Associate of Science - Computer Science

Springfield Technical Community College
Springfield, MA
01.2003

Some College (No Degree) - Computer Science

University of Massachusetts
Amherst, MA

Skills

  • Microsoft Applications, Windows OS, Mac OS 922, OS 101-105
  • InDesign, PageMaker, Photoshop, Freehand, Typestyler III
  • Software Installation and System Upgrades
  • Printers and Peripherals Installation
  • Hardware Configuration and Installation
  • Software Updates
  • Virus Removal
  • PC Refurbishment
  • Data Recovery
  • Computer Imaging
  • Hardware Repair
  • Computer Troubleshooting
  • Wireless Networking

Activities

  • ALPHA CHI RHO, Philanthropy Chairman, 09/1990, 12/1990, Organized Christmas Party for Amherst Survival Center
  • ALPHA CHI RHO, Recording Secretary, 01/1991, 12/1991, Volunteering
  • BOY SCOUTS OF AMERICA, Troop Treasurer, 09/2009, 09/2018, Troop 82, Agawam, track attendance, dues payments, balance Troop checkbook, write checks and make deposits. Present monthly Troop report to Committee Chair, Scout Master.
  • BOY SCOUTS OF AMERICA, Committee Member, 09/2008, 12/2021, Troop 82, Agawam, MA

Timeline

Office Manager

Parrotta's Auto Service
09.2020 - Current

Seasonal Cashier

Costco Wholesale
09.2020 - 02.2021

Computer Technician, Graphic Design

GREEN PUBLISHING COMPANY
09.2002 - 03.2020

Pre-Load Supervisor

UNITED PARCEL SERVICE
08.2000 - 09.2001

Manager

RUBY TUESDAY INC.
05.1997 - 08.2000

Associate of Science - Computer Science

Springfield Technical Community College

Some College (No Degree) - Computer Science

University of Massachusetts

Similar Profiles

CREATE PROFILE
Christopher Woods