Summary
Overview
Work History
Education
Skills
Timeline
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Christopher Woods

Houston,TX

Summary

Dedicated service professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

9
9
years of professional experience

Work History

Senior Manager

Pinstripes
09.2022 - Current
  • Provide exceptional service to new and existing guests who visit our venue
  • Host one seminar per quarter to increase staff productivity and hunger for knowledge
  • Implemented and developed operational standards, policies and procedures
  • Conduct performance evaluations, compensations and hiring to maintain appropriate staffing levels
  • Execute appropriate staffing and budgetary plans to align with business forecasts
  • Manage large-scale events in our 35,000 sq ft venue including clients of major gas companies, sports teams, weddings and entertainment industries

Operations Manager

Marriott Marquis Houston
03.2019 - 09.2022
  • Perform industry P&L analysis and deep dive to review historical trends and projecting future revenue growth
  • Improved the accuracy of financial statements by ensuring daily completion of reconciliations for all accounts
  • Lead Assistant Manager team of four to excel in all aspects of the business
  • Conduct weekly & monthly client meetings to review both financial goals and operational performance
  • Lead a staff of 55 employees which include supervisors, cashiers, & drivers
  • Mentored employees to prepare for promotions into management
  • Reduced turnover by creating a team spirited environment
  • Developed systems to improve operational quality and team efficiency


Associate Manager

Marriott Marquis Houston
02.2018 - 03.2019
  • Shadow Account Manager to gain knowledge of financial goals & client demands
  • Attend weekly hotel leadership meetings to discuss upcoming high detailed events
  • Conduct monthly staff meetings to discuss overall performance of the site and weekly/monthly goals
  • Created a site safety plan to ensure the safety of employees while on property as well as parking guests vehicles safely
  • Helped with planning schedules and delegating assignments to meet service demands

Guest Service Captain

Four Seasons
08.2016 - 02.2018
  • Developed new hot-spot locations to ensure safe driving & reduction of claims
  • Enhanced overall team motivation by creating positive work space
  • Gained valuable understanding of how client wants operation to be ran
  • Built strong relationships with team members to lead them in all areas of success

Recreation Assistant

Houston Parks & Recreation
02.2016 - 02.2018
  • Generated recreational activities for kids ages 6-13 in summer & after school enrichment programs
  • Conducted an after school study program to assist kids with homework who are in need of additional help
  • Monitored overall cleanliness of community park & recreation center
  • Over 120 hours of volunteer work directly related to the City of Houston

Team Leader

Chick Fil A
01.2015 - 12.2015
  • Developed valuable customer service & hospitality qualities
  • Stand out in up-selling products to increase company profits
  • Developed new leaders to ensure high performance & strong knowledge of the vision of the business

Education

Associate's degree - Business Management

BLINN COLLEGE
Brenham, TX

Skills

  • EXCEL
  • MICROSOFT WORD
  • P&L Leadership
  • Leadership Development
  • Employee Engagement
  • SharePoint
  • Workday
  • Micros

Timeline

Senior Manager

Pinstripes
09.2022 - Current

Operations Manager

Marriott Marquis Houston
03.2019 - 09.2022

Associate Manager

Marriott Marquis Houston
02.2018 - 03.2019

Guest Service Captain

Four Seasons
08.2016 - 02.2018

Recreation Assistant

Houston Parks & Recreation
02.2016 - 02.2018

Team Leader

Chick Fil A
01.2015 - 12.2015

Associate's degree - Business Management

BLINN COLLEGE

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Christopher Woods