Christopher Worcester
Conneaut
Summary
Reliable and solutions-oriented professional seeking a mid-level position in the computer networking industry. Skilled in multitasking, active listening, and clear communication. Known for a positive, approachable attitude and a strong sense of responsibility and determination.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Flexjet
11.2021 - Current
- Customer service
- Escalation management
- Zendesk Ticket support
- Web application support
Summit IT Solutions
09.2019 - 10.2021
- Providing Firewall Support (Fortinet, Cisco/Meraki WatchGuard Firewall)
- Endpoint VPN configuration
- Windows Server support (Windows Server 2012-2022)
- Windows 7, 8, 10 and 11 endpoint support.
- Connectwise/Automate RMM
- VOIP deployment and support
- Network configuration (VLAN, QOS, WIFI, RADIUS)
- 2FA setup and support.
Epiphany Management/Vinson Group
01.2016 - 08.2019
- Cooperating with clients to meet their demands.
- Perform troubleshooting on Telephones, Computers, Fax, and Wireless.
- Deploying/imaging machines.
- Providing End user support for clients
- Working with clients to figure out their needs.
- Prioritize issues
Education
Diploma -
Coventry High School
Coventry05.2017
Certificate - Network Computer Technology
Portage Lakes Career Center
Portage Lakes05.2017
Skills
- Windows and Mac support
- Windows server configuration
- Hardware Repair
- Troubleshooting
- Network configuration
- Customer Service
- Priority management
- Group policy configuration
- Server management
- Customer Service
Certification
Microsoft Technology Associates Networking Fundamentals
Awards
- Comet Gold, 05/14
- Business Professionals of America, 09/17, 7th place cybersecurity RGNL
- Flexjet Commendation Letter, 05/21, Michael Millet
References
- Scott Arnold, Network Computer Technology Instructor, Portage Lakes Career Center, 330-896-8247
- Tom Rhodes, Co-Worker, 330-802-0995
- Scott Mertel, Team lead, 326-410-5606
Additional Information
Akron, OH, 44313, 330-203-2174, worcester.chris@yahoo.com
Activities
- Business Professionals of America, 2015-2018, 7th in regional competition
- Coventry High School Chess Club, 2014-2015
- Coventry High School Track Team, 2013-2014
Timeline
Flexjet
11.2021 - Current
Summit IT Solutions
09.2019 - 10.2021
Epiphany Management/Vinson Group
01.2016 - 08.2019
Diploma -
Coventry High School
Certificate - Network Computer Technology
Portage Lakes Career Center