Christopher Wraith
Tampa
Summary
Accomplished General Manager with a proven track record in operational efficiency, team leadership, and compliance management. Successfully implemented strategies that enhanced customer satisfaction and reduced turnover, driving business growth.
Overview
29
29
years of professional experience
Work History
General Manager
Maloney's Irish Pub
Tampa
08.2016 - 02.2020
- Implemented operational strategies to improve service efficiency and enhance customer satisfaction.
- Led team development initiatives that improved employee engagement and reduced turnover rates.
- Developed compliance protocols to meet health and safety regulations.
- Coordinated special events and promotions to boost customer traffic and brand visibility.
- Facilitated regular staff training sessions to ensure adherence to policies and procedures.
- Evaluated vendor relationships to negotiate better pricing and service agreements.
Area Operations Manager
Auntie Anne's Pretzels
Tampa
08.2009 - 07.2016
- Developed operational strategies to optimize processes and enhance overall efficiency across multiple locations.
- Coordinated supply chain logistics to ensure timely delivery of products and minimize operational disruptions.
- Executed process improvement initiatives that streamlined workflows and reduced unnecessary expenditures.
- Monitored budgeting and cost control measures to maintain profitability and operational sustainability.
- Ensured compliance with industry regulations and implemented risk management protocols across all operations.
Manager
Press Box Sports Emporium
Tampa
10.2005 - 08.2009
- Conducted inventory weekly.
- Wrote schedules
- Managed FOH/BOH 6 nights/week
Cryptologic Technician, Maintenance
United States Naval Service
Pensacola
09.2001 - 09.2005
- Diagnosed and resolved technical issues in cryptologic systems to maintain operational efficiency.
- Executed routine inspections on equipment to ensure compliance with maintenance standards.
- Supported mission-critical operations by maintaining high levels of equipment readiness.
General Manager
The Garden Cafe
Omaha
08.1995 - 09.2001
- Implemented operational strategies to improve service efficiency and enhance customer satisfaction.
- Led team development initiatives that improved employee engagement and reduced turnover rates.
- Conducted market analysis to identify growth opportunities and increase revenue streams.
- Monitored financial performance and adjusted budget allocations to optimize profit margins.
- Developed compliance protocols to meet health and safety regulations.
Regional Training Coordinator
Chilis's Bar and Grill
Omaha
08.1991 - 07.1995
- Coordinated training schedules across multiple locations to maximize participation and resource efficiency.
- Facilitated workshops to enhance team skills and improve overall service quality.
- Evaluated training effectiveness through participant feedback and made necessary adjustments to programs.
Education
Bachelor of Science - Political Science And Government
Creighton University
Omaha, NE05-1994
Skills
- Operational strategy
- Compliance protocols
- Team leadership
- Budget management
- Process improvement
- Customer relationship management
Timeline
General Manager
Maloney's Irish Pub
08.2016 - 02.2020
Area Operations Manager
Auntie Anne's Pretzels
08.2009 - 07.2016
Manager
Press Box Sports Emporium
10.2005 - 08.2009
Cryptologic Technician, Maintenance
United States Naval Service
09.2001 - 09.2005
General Manager
The Garden Cafe
08.1995 - 09.2001
Regional Training Coordinator
Chilis's Bar and Grill
08.1991 - 07.1995
Bachelor of Science - Political Science And Government
Creighton University