Christopher Wray
Cloverdale,CA
Summary
Dynamic Operations Manager with a proven track record and skilled in inventory management and staff development. Successfully streamlined operations, enhancing productivity and customer satisfaction. Expertise in planning and implementation, coupled with strong employee relations, has led to significant improvements in performance outcomes and reduced operational costs.
20 years in whole sale distribution with a strong focus on customer satisfaction, employee growth and retention and quality control.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
20
20
years of professional experience
Work History
Operations Manager
International Wood Products- IWP
01.2023 - 04.2025
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication with sales staff to insure on time delivery of goods.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Implemented quality control systems to boost overall product consistency and reliability.
- Maintained constant communication with supervisors and leads to ensure efficient workflow and track workload for each department.
- Developed and trained all supervisors and equipment operators to maintain safety compliance.
- Conducted monthly safety meetings to ensure all safety concerns were addressed and dealt with promptly while reducing workplace accidents.
Operations Manager
Capital Lumber Company
12.2004 - 12.2022
- Responsible for the supervision, training and safety for 55 to 60 operations employees
- Maintained high customer satisfaction by ensuring product quality and prompt delivery with next day service.
- Increased profit by streamlining operations.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate inefficiency's.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account workload and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- .Recruited, hired, and trained initial personnel, working to build on employee strengths
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Oversaw facility maintenance and equipment purchasing.
- Conducted monthly safety meetings to help create and preserve a safe work environment.
- Set up and implemented and trained all operations employees on WMS inventory management system. Focused on efficiently tracking inventory, managing workload and order flow while reducing inventory damage and loss.
- Frequently traveled to other Capital Lumber locations to to help implement and train operations employees on the WMS system as well as continuous travel and training on a regular basis.
Education
Business Management
Mendocino College
Ukiah, CASkills
- Excellent at truck routing and dispatching inbound and out bound freight
- Planning and implementation
- Staff management
- Inventory management
- CAL OSHA certified Forklift trainer
- CAL OSHA certified Scissor lift trainer
- Employee relations and conflict resolution
- Staff training
- Staff development
- Goal setting
Timeline
Operations Manager
International Wood Products- IWP
01.2023 - 04.2025
Operations Manager
Capital Lumber Company
12.2004 - 12.2022
Business Management
Mendocino College
Similar Profiles
Matthew SagerMatthew Sager
Order Picker at International Wood ProductsOrder Picker at International Wood Products
Zachary YorkZachary York
Lumber Delivery - Truck Driver at International Wood ProductsLumber Delivery - Truck Driver at International Wood Products
Mike HerremaMike Herrema
Outside Specialty Wood Products Sales at International Wood ProductsOutside Specialty Wood Products Sales at International Wood Products
Kristin MorrisonKristin Morrison
Organic Farm Manager at Preston Farm and WineryOrganic Farm Manager at Preston Farm and Winery
Patricia MitchellPatricia Mitchell
Deli Clerk at Rays Food PlaceDeli Clerk at Rays Food Place