Christopher Wright
HOUSTON,Texas
Summary
Experienced college athletic trainer with a strong understanding of women's and men's basketball rules, gameplay, and diagnostic and treatment approaches. Excels in providing on-site assistance to ensure athletes are physically and mentally prepared for competition. Skilled in immediate care, offering on-the-spot injury management and adjustments during games and practices. Expertise also includes equipment management, including setup for training and rehabilitation purposes. Proficient in inventory management, diligently keeping track of supplies and equipment to ensure availability when needed.
Overview
9
9
years of professional experience
Work History
Technical Support Operator
Daikin Comfort Technologies. Inc.
01.2022 - Current
- Developed strong relationships with key clients, ensuring their ongoing satisfaction with company products and services.
- Reduced average call time without compromising quality of service by utilizing efficient problem-solving techniques.
- Kept abreast of industry trends and emerging technologies to better support clients'' evolving needs.
- Managed high call volume, effectively addressing the needs of multiple clients simultaneously.
Postal Support Clerk
United States Postal Service
01.2021 - 01.2022
- Tasked with organizing and scanning mail for distribution and delivery.
- Ensured safe transportation of mail items within the facility using appropriate tools such as carts or dollies when necessary.
- Moved bulk containers and large parcels with forklifts.
Athletic Trainer
Southern University and A&M College
01.2016 - 01.2021
- Established trust with management through responsible oversight of opening and closing procedures for the university gym and Dome
- Delivered comprehensive exercise and skill training to team players, both collectively and individually
- Employed a variety of instructional methods including role-playing, simulations, team exercises, group discussions, videos, and lectures to effectively train the team.
Customer Service Representative Intern
Daikin Comfort Technologies, Inc.
03.2019 - 08.2019
- Strengthened customer rapport through the identification and resolution of customer issues and concerns, implementing necessary corrective measures through active listening skills, leading to higher retention rates and positive feedback from clients.
- Managed meeting daily call targets.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
Education
BS/BBA Digital Marketing/Business -
Southern University and A&M College
Skills
- Digital Marketing
- Customer Service
- Technical Support
- Microsoft CRM
- Google Analytics
- Hub Spot Academy
- Athletic taping
- Injury Prevention
- Athletic Training
- Documentation skills
- Teamwork and Collaboration
- Proper equipment usage
Timeline
Technical Support Operator
Daikin Comfort Technologies. Inc.
01.2022 - Current
Postal Support Clerk
United States Postal Service
01.2021 - 01.2022
Customer Service Representative Intern
Daikin Comfort Technologies, Inc.
03.2019 - 08.2019
Athletic Trainer
Southern University and A&M College
01.2016 - 01.2021
BS/BBA Digital Marketing/Business -
Southern University and A&M College
Similar Profiles
Islah ShahIslah Shah
Production Worker at DAIKIN COMFORT TECHNOLOGIES MFGProduction Worker at DAIKIN COMFORT TECHNOLOGIES MFG
Deirdre LucienDeirdre Lucien
Inside Sales Representative at Daikin Comfort TechnologiesInside Sales Representative at Daikin Comfort Technologies
Lucy ClarkLucy Clark
Credit Analyst at Daikin Comfort TechnologiesCredit Analyst at Daikin Comfort Technologies