Alvaria
Christopher Wroblewski
Workforce Analytics Management
Davison,MI
Summary
Results-driven Workforce Analyst Manager with over 15 years of experience in workforce optimization, analytics, and project management. Successfully led multiple projects, designed and built two Workforce Analytics teams, and implemented software solutions that enhanced operational efficiency. Proven ability to manage projects from inception to completion, ensuring timely delivery, and alignment with organizational goals.
Overview
15
15
years of professional experience
Work History
Workforce Analyst Manager
Flagstar Bank
Troy
08.2021 - Current
- Directed the establishment of the Workforce Analytics team managing projects from inception to completion.
- Developed KPIs, processes, and procedures to establish a consistent operational structure.
- Facilitated the integration of Alvaria call center software by coordinating efforts among IT, leadership, Alvaria, and Workforce teams resulting in a 30% reduction in daily workload.
- Developed models to predict changes in human capital demand due to external factors such as technological advancements or economic shifts.
Conventional Senior Underwriter
United Wholesale Mortgage
Pontiac
10.2019 - 08.2021
- Maintained efficient productivity with consistent achievement of 12 daily underwrites.
- Reduced mistakes drastically, logging just one error during the first year after training.
- Mentored junior underwriters, promoting teamwork.
- Mentored new hires, boosting team capabilities through dedicated coaching.
Workforce Optimization Manager
Volkswagen Credit Inc
Auburn Hills
08.2018 - 09.2019
- Devised workforce strategies, leading to significant enhancements in operational efficiency.
- Worked with cross-functional teams to introduce novel workforce solutions, tackling various challenges.
- Cut ASA from 700 to 200 seconds by optimizing processes, despite a shortage of 50 agents.
- Developed processes and procedures to enhance service for Remarketing and Montreal teams, boosting call center efficiency.
Workforce Analyst Manager
Rocket Mortgage
Detroit, Michigan
08.2013 - 08.2018
- Created structural plans for efficient workforce management to support 3000 bankers.
- Exceeded the overall goal by raising service levels by 25%.
- Boosted weekend sales by $25 million through strategic banker scheduling.
- Launched Real-Time Coordinator team through strategic process development.
- Set and adjusted to schedules to maintain optimal coverage and service levels.
Education
Ph.D. - Industrial Organizational Psychology
Northcentral University
San Diego, CA08-2025
Master of Science - Strategic Leadership
Walsh College
Troy, MI 06.2010
Bachelor of Arts - Psychology
Wayne State University
Detroit, MI12.1993
Skills
- Workforce planning
- Predictive modeling
- Data analysis
- Workforce management
- Team building
- Project management
- Performance evaluation
- Process optimization
Personal Information
Title: Workforce Analyst Manager
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Supervised team of 5 staff members.
- Achieved 30% less workload by completing Alvaria automation with accuracy and efficiency.
- Achieved ASA and Abandonment Rate goals by completing forecasting models and strategic scheduling with accuracy and efficiency.
Work Preference
Work Type
Full TimeGig WorkWork Location
RemoteHybridOn-SiteImportant To Me
Career advancement401k matchCompany CulturePersonal development programsWork from home optionSoftware
NICE IEX
Genesys
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Interests
Reading
Research
Baseball
Dogs
Timeline
Workforce Analyst Manager
Flagstar Bank
08.2021 - Current
Conventional Senior Underwriter
United Wholesale Mortgage
10.2019 - 08.2021
Workforce Optimization Manager
Volkswagen Credit Inc
08.2018 - 09.2019
Workforce Analyst Manager
Rocket Mortgage
08.2013 - 08.2018
Ph.D. - Industrial Organizational Psychology
Northcentral University
Master of Science - Strategic Leadership
Walsh College
Bachelor of Arts - Psychology
Wayne State University
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